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Kristian Lam
March 7, 2006 at 4:05 am in reply to: MAJOR PROBLEM on system with Decklinl HD Pro single link

Hi Dane,

#1) Will this happen when you work in 8 bit or DV? Can you give that a try?

Can you also send me a copy of your system profile in XML format by saving it in Apple System Profiler? The address to send to: support[at]blackmagic-design.com

#2) The next time this happens, check what resolution your DeckLink desktop is set to? Could it somehow have reverted back to a HD resolution which will result in “snow” on an SD monitor? If so, it sounds like some sort of preferences issue. Are you running on an admin user account? Try trashing the “com.apple.systempreferences.plist” file in “~/Library/Preferences”

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 7, 2006 at 2:40 am in reply to: no video input on Decklink HD

Hi Dan,

What are you capturing from?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 6, 2006 at 11:56 pm in reply to: USB on Multibridge??

Hi,

The USB connection serves 2 purposes:

1) Updating of firmware. When you install new drivers, you’ll be prompted to update the firmware on the Multibridge Extreme. This is via USB.

2) Controlling the Multibridge Extreme when it is in converter mode (disconnected from PCIe) in conjunction with the Multibridge Utility software.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 6, 2006 at 1:18 pm in reply to: Blackmagic card and DVCPRO HD

Hi,

In Final Cut Pro, try the “Blackmagic HDTV 1080i59.94 – DVCPRO HD” Easy Setup (CTRL-Q). Then turn on down conversion in the DeckLink Preferences.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 6, 2006 at 6:18 am in reply to: Will DeckLink Help Me In Realtime Previews in PPRo?

Hi,

Real time playback is a combination of drive speed and codecs used. Our cards will not make a difference, especially if you’re not concerned with output to a VTR.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 6, 2006 at 3:20 am in reply to: Blackmagic Decklink Extreme – why no 1080 25P

[Justin] “so does that mean when we playout it will playout as frames instead of fields as well?”

That’s correct. By turning off the field dominance option in Final Cut Pro, you get frames instead of fields.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 6, 2006 at 3:16 am in reply to: Reliable BMD driver for Kona SD?

Hi Matt,

Kona SD support was left out of the last 2 revision of our drivers due to an oversight, but it will be back.

In the meantime, I’m recommending a higher dosage of caffine in the engineers’ tea/coffee 😉

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 5, 2006 at 11:43 pm in reply to: c3 frame buffer

Doh! What was I thinking? It has to be a Mac for down conversion.

Can you post your system configuration such as Quicktime version, driver version etc?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 5, 2006 at 11:41 pm in reply to: c3 frame buffer

Hi Ron,

Is this on a Mac or PC?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
March 5, 2006 at 10:43 pm in reply to: URGENT SOS: Decklink HD PRO Dualink HD output desappear

Hi,

I’ve already responded to your support email and it sounds like what Juan suspects; you probably have another PCI card in slot 2 or 3 other than the DeckLink card which is slowing down the shared 100Mhz bus. Try moving that card to the top slot of your G5.

regards

Kristian Lam
Blackmagic Design

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