Replies – Forums – Kristian Lam – Page 15

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Kristian Lam
December 3, 2010 at 12:25 am in reply to: Sdi Out not working

Hi,

All outputs are active on the card so it should work.

Can you provide more details?

1) Model of the monitor
2) Model of your DeckLink card

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 14, 2010 at 1:53 pm in reply to: this computer does not have any serial ports matched the specified by the current preset. You will need to set the port”

Hi,

Sounds like you could be using the DeckLInk drivers instead of the Intensity drivers. Since Intensity and Intensity Pro cards do not have RS422 ports on them, the easy setups we supply will not check for serial ports, but the ones we supply for the DeckLink cards do so.

You can either adjust the easy setups so that deck control is set to not controllable, or use the Intensity drivers instead.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 14, 2010 at 1:50 pm in reply to: HDLink Pro DisplayPort

Hi,

Looks like the unit is not recognized by the driver. Try uninstalling v3.5, download v3.4 from the website, run through the v3.4 installer so that the firmware gets updated. Then uninstall v3.4 and try upgrading to v3.5 again. If all goes correctly, you should be prompted to update the firmware for HDLink when going from v3.4 to v3.5.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2010 at 7:00 am in reply to: Intensity Pro w Xbox 360 – No Video

Hi,

First thing I would recommend is to check your capture settings. I presume you’re using Media Express to capture? Go into the Preferences and make sure you project format matches what your Xbox is sending out.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2010 at 6:57 am in reply to: Intensity Pro

Hi,

ProRes playback is fine. Are you using the Blackmagic easy setups in Final Cut Pro to configure your project?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2010 at 6:56 am in reply to: What BlackMagic Product to buy?

Hi,

Have a look at DeckLink Studio. It has analog component outputs with RS422 deck control and 4 channels of analog audio. It also hardware down converts which will be perfect for your needs.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2010 at 6:55 am in reply to: digital voodoo D1 desktop codec and snow leopard

Hi Torsten,

Please try this codec component:

https://www.blackmagic-design.com/seeds/Blackmagic_DVOO_Codec.component.zip

You’ll need to unzip and copy or move it to the /Library/Quicktime folder.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
October 25, 2010 at 8:38 pm in reply to: HDMI output and 4.4.4.

[Denver Riddle] “The HDLink DisplayPort I assume uses the same mini display port popular on newer mac graphics cards and macbook pro. Please advise if this is correct. My apologies if this is a stupid question.
“

Hi,

It uses a standard sized DisplayPort and not the mini version used by Apple.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
October 22, 2010 at 4:04 am in reply to: Log and capture problems using FCP7, HDW2000 deck and Multibridge Pro.

Hi,

Is it really 24p or 23.98p? If it is 23.98, then choose the 1080p23.98 easy setup in FCP.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
October 14, 2010 at 1:12 pm in reply to: HDMI aspect ratio capture confusion

Hi

Looks like your camera is down converting and sending SD video out of the HDMI connection. Check the camera settings and make sure down conversion is turned off.

regards

Kristian Lam
Blackmagic Design

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