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  • Blackmagic Design

    HDLink Pro DisplayPort

    Posted by Kaito Tanno on November 14, 2010 at 12:31 pm

    I have just purchased a HDLink Pro DisplayPort and downloaded the latest software 3.5. Installed OK and launches ok, however everything is greyed out.

    I have checked the Apple system profiler and it sees the device. I have tried all USB ports on the Mac and numerous cables, but still does not seem to link through.

    Can anyone help please?

    Kaito Tanno replied 15 years, 6 months ago 2 Members · 2 Replies
  • 2 Replies

  • Kristian Lam

    November 14, 2010 at 1:50 pm

    Hi,

    Looks like the unit is not recognized by the driver. Try uninstalling v3.5, download v3.4 from the website, run through the v3.4 installer so that the firmware gets updated. Then uninstall v3.4 and try upgrading to v3.5 again. If all goes correctly, you should be prompted to update the firmware for HDLink when going from v3.4 to v3.5.

    regards

    Kristian Lam
    Blackmagic Design

  • Kaito Tanno

    November 15, 2010 at 3:25 am

    Worked, thanks … much appreciated.

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