Replies – Forums – Kristian Lam – Page 131

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Kristian Lam
February 11, 2006 at 6:41 am in reply to: decklink remote not working throgh router

Hi Sachin,

It would help if you let us know what “router” you’re using?

regards

Kristian
Blackmagic Design
Kristian Lam
February 11, 2006 at 6:40 am in reply to: After Effects 7.0 PRo chrashes while importing BMD uncompressed (8-Bit) Pal Avis!

Hi guys,

Just to let you know that we’re working on this right now and will issue a fix sometime in the coming week.

regards

Kristian
Blackmagic Design
Kristian Lam
February 10, 2006 at 7:29 am in reply to: MutiBridge 5.4.1 up

Hi Anthony & Ruslan,

We’re also investigating this and it seems to be isolated. If you’re having issues with deck control, kindly contact us at support[at]blackmagic-design.com

regards

Kristian
Blackmagic Design
Kristian Lam
February 10, 2006 at 2:53 am in reply to: Importing BMD footage into AE7 crashes it

Hi guys,

We are aware of this bug and will be isssing a dot update to fix it very soon.

regards

Kristian
Blackmagic Design
Kristian Lam
February 10, 2006 at 1:29 am in reply to: Decklink Extreme not working with _any_ driver newer than 4.9b1

Hi,

Email us at support[at]blackmagic-design.com. Please include the serial number of the card and we’ll sort this out for you.

regards

Kristian
Blackmagic Design
Kristian Lam
February 10, 2006 at 1:27 am in reply to: MutiBridge 5.4.1 up

Hi Peter,

This driver includes supprot for the DeckLink cards as well so you can use it with the DeckLink HD.

regards

Kristian
Blackmagic Design
Kristian Lam
February 1, 2006 at 6:56 am in reply to: Kona SD and DeckLink 5.4 Drivers

Hi guys,

Please revert back to the last driver you had installed while we investigate this.

regards

Kristian
Blackmagic Design
Kristian Lam
February 1, 2006 at 2:23 am in reply to: Blackmagic and PhotoJpeg luma shifts…Anyone?

Hi Mactrix,

Can you please contact us at support[at]blackmagic-design.com?

regards

Kristian
Blackmagic Design
Kristian Lam
January 27, 2006 at 5:09 am in reply to: Decklink HD monitoring

Shane,

Check that your DeckLink card is not sharing the same bus (using slot 2 or 3) with another PCI card. That might make your HD card stop down to being an SD card.

regards

Kristian
Blackmagic Design
Kristian Lam
January 25, 2006 at 12:32 am in reply to: Audio monitoring problem

Hi,

Is Black Video Output enabled in the DeckLink preference pane? If so, disable it and see if there’s a difference.

regards

Kristian
Blackmagic Design

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