Replies – Forums – Kristian Lam – Page 130

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Kristian Lam
February 16, 2006 at 5:33 am in reply to: No output from Decklink when digitizing

Hi Zee,

Have you tried contacting us via the support webform? I’m asking this because the past emails I had responded to bounced back and there was no way I could reach you.

regards

Kristian
Blackmagic Design
Kristian Lam
February 16, 2006 at 5:29 am in reply to: Hot Chroma

Hi guys,

Can you contact us via the support webform available here and we’ll try to sort this out?

https://blackmagic-design.com/support/contact/

regards

Kristian
Blackmagic Design
Kristian Lam
February 16, 2006 at 5:27 am in reply to: Need your helps

Hi,

For Windows system requirements, kindly refer to our website here:

https://blackmagic-design.com/support/detail.asp?techID=47

regards

Kristian
Blackmagic Design
Kristian Lam
February 16, 2006 at 5:22 am in reply to: No Audio while previewing a tape

Hi,

Can you check the DeckLink control panel and ensure that “Black Video Output to Deck in Capture” is disabled?

regards

Kristian
Blackmagic Design
Kristian Lam
February 16, 2006 at 5:20 am in reply to: VOICE OVER TOOL

Hi,

Can you let us know which email address or help desk option did you select in the support webform as we have not received anything regard issues with voice over tool.

Unfortunately, the implmentation of vo recording is just like how Apple has done when. If you refer to pg 924 of the Final Cut Pro pdf manual, it says:

If you select a DV camcorder as your recording device and External Video is enabled in the View menu, a message appears saying that you cannot record using DV audio. Before you can record, choose View > External Video > Off.

regards

Kristian
Blackmagic Design
Kristian Lam
February 16, 2006 at 4:51 am in reply to: Can’t Activate Recorder

Hi,

Thanks for the report. We’re investigating this and I’ll keep you all updated.

regards

Kristian
Blackmagic Design
Kristian Lam
February 15, 2006 at 11:06 pm in reply to: multibridge 5.4.1: ‘Device missing’

Hi guys,

After installing the v5.4.1 drivers and restarting, were you prompted to update the firmware on the Multibridge Extreme?

regards

Kristian
Blackmagic Design
Kristian Lam
February 13, 2006 at 12:18 am in reply to: Importing BMD footage into AE7 crashes it

Hi Sean,

I believe that the scope issue has been resolved. Is this not the case with v5.4.2 of the Windows driver?

regards

Kristian
Blackmagic Design
Kristian Lam
February 11, 2006 at 6:46 am in reply to: multibridge studio

Hi Paul,

The Multibridge v5.4.1 driver will fix this.

regards

Kristian
Blackmagic Design
Kristian Lam
February 11, 2006 at 6:42 am in reply to: Voice Over Tool not working

Hi Anthony,

Kindly check this post and see if it helps in your situation:

https://forums.creativecow.net/cgi-bin/new_read_post.cgi?forumid=124&postid=763855&archive=T

regards

Kristian
Blackmagic Design

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