-
Decklink Extreme not working with _any_ driver newer than 4.9b1
I have had this Extreme card for over a year, and no driver beyond 4.9b1 seems to work with it. This also means I have to keep QuickTime at version 6.5, which is a major pain. The card now shows up as “Other PCI Bridge device”, and running SetDecklinkID.exe does not work either.
There are two other Extreme cards in the shop, and they run just fine with the latest drivers. What’s going on with _MY_ card?
Arka C.
Webmaster/Animator/Resident Geek
WYCC-TV20, Chicago, Illinois, USA
https://www.wycc.org -
6 Replies
-
I am having the same problem. We have 4 Decklink systems and only one is showing this problem. I’ve tried a system rebuild – but still get the “Other PCI Bridge Device” error. Perhaps there is something wrong with our cards?? This is the oldest Decklink card in our shop.
-
That’s what I’m thinking too. The new cards don’t have this problem at all. I’m using the card on a dual Opteron system running Windows XP. The card completely refuses to register with any driver higher than 4.9b1. Looks like BMD made some firmware changes to their cards and “forgot” to tell people about it. The way I see it, they need to replace the cards.
We’ve left message after message on BMD’s US support line and emailed them repeatedly about the issue, but have received absolutely no response.
Arka
Arka C.
Webmaster/Animator/Resident Geek
WYCC-TV20, Chicago, Illinois, USA
https://www.wycc.org -
I did receive a call back from tech support – but wasn’t at my desk. I don’t have 4.9b1 – could you e-mail that to me at jay_maloney@kmgh.com
Maybe I can get up and running for awhile.
Thanks
-
Hi,
Email us at support[at]blackmagic-design.com. Please include the serial number of the card and we’ll sort this out for you.
regards
Kristian
Blackmagic Design -
Kristian –
Thanks for your help – I am unable to e-mail to support@blackmagic-design.com or pcsupport@blackmagic-design.com… both come back as undeliverable. I have copied my e-mail below:
——————————————————————————–
From: Maloney, Jay
Sent: Thursday, February 09, 2006 6:37 PM
To: ‘support@blackmagic-design.com’
Subject: Decklink card not installing drivers…This is in response to the post below from CreativeCow.net
The issue is the card is not being recognized by the new drivers. Running the Decklink driver install works – but the device will not install. In device manager it shows as “Other PCI Bridge Device” — In comparing this with my 2 other systems — the difference that is obvious is in the Device ID property… The other two systems show as PCI\VEN_10B5&DEV_A100&SUBSYS_A10010B5…. but this card shows as PCI\VEN_10B5&DEV_9056&SUBSYS_905610B5….
It’s serial number is: 12438
At least that’s what’s on the small sticker on the back.
Thank you for your help with this.
Jason Maloney
Advertising & Promotion Manager
Denver’s 7 -
Kristian –
Thanks for your help – I am unable to e-mail to support@blackmagic-design.com or pcsupport@blackmagic-design.com… both come back as undeliverable. I have copied my e-mail below:
——————————————————————————–
From: Maloney, Jay
Sent: Thursday, February 09, 2006 6:37 PM
To: ‘support@blackmagic-design.com’
Subject: Decklink card not installing drivers…This is in response to the post below from CreativeCow.net
The issue is the card is not being recognized by the new drivers. Running the Decklink driver install works – but the device will not install. In device manager it shows as “Other PCI Bridge Device” — In comparing this with my 2 other systems — the difference that is obvious is in the Device ID property… The other two systems show as PCI\VEN_10B5&DEV_A100&SUBSYS_A10010B5…. but this card shows as PCI\VEN_10B5&DEV_9056&SUBSYS_905610B5….
It’s serial number is: 12438
At least that’s what’s on the small sticker on the back.
Thank you for your help with this.
Jason Maloney
Advertising & Promotion Manager
Denver’s 7
Reply to this Discussion! Login or Sign Up