[Peter Garaway]

Hi Greg and Walter,

Would you mind sharing some of the problems your running into while capturing and laying back to tape?

If you can provide detailed steps we can make sure these issues get looked into.

Thanks in advance,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Thanks for the information Carlos. I really appreciate your time.

There is a bug logged on the issue and we’re working on a fix with Nvidia.

Luke – If the other solutions didn’t do the trick you can also temporarily remove the GeForce GT 650M from the CUDA supported card list.

Also, do you have steps to how you got the program into this state?

Help this is helpful.

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi Jake,

You’re correct. Using a card from AJA, Blackmagic or Matrox will do the job you’re looking for.

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi Samuel,

I’ve ran test with both the T-Tap and UltraStudio 3D. You will get best results when the video and audio are routed to the same device.

From Premiere’s preferences> Playback > Choose the same I/O card in Audio Device and Video Device.

All the best,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi Jon,

Can you try checking to see if the plugins made it to the correct location. They should be in the MediaCore folder.

/Library/Application Support/Adobe/Common/Plug-ins/CS6/MediaCore/

Thanks,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi guys,

Is the crash switching between applications easily reproduced? Can you tell me which applications your going between and any other steps you think might cause the crash.

Thanks in advance,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi Anhtu,

Yes this is a known issue. For the workarounds

From FCP:
Keyframe the audio in FCP and it will retain the audio levels when opened in Premiere.

From Premiere:
The audio is set to -infinity on import so you will have to manually adjust the audio there.

Hope this is helpful,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi guys,

AJA released new drivers.Here’s the link to AJA’s download page:

https://www.aja.com/en/support/downloads/

From what I’ve seen and from what other users are reporting this should resolve many of the issues previously reported.

Best,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Hi Sam,

Sorry there is now way to disable this behavior. This is a known issue and is being looked at.

Best,

Peter Garaway
Adobe, Premiere Pro QE

[Peter Garaway]

Yes as Tom said. No need to place it in any specific folder.

https://avid.force.com/pkb/articles/en_US/Download/en423319

Peter Garaway
Adobe, Premiere Pro QE