Cuda acceleration causes 6.0.2 to crash and glitch – Retina Macbook

[Phil Balsdon]

Have you tried uninstalling CS6.02 and re-installing CS6 and then upgrading to CS6.01 only? There’s lot of chat on the forums about issues with 6.02.

Doing this fixed problems for me.

Cinematographer, Steadicam Operator, Final Cut Pro Post Production.
https://philming.com.au
https://www.steadi-onfilms.com.au/

[Carlos William]

Thanks for the advice Phil, I just did that (and manually added the 650m as you would unsupported cards.)

Still the same issues as before. I’m getting the feeling my issue has more to do with my Cuda installation somehow. If all retina macbooks did this with aPPro CS6 there would be a much bigger uproar.

Thanks again!

[Robert Brown]

I’m having issues with Cuda as well in OSX 10.8, GTX 285, on a 12 core with the newest Cuda drivers. But I was having similar issues with 10.7. I’ll start to notice when I park on a frame in the record window, it goes black. When I turn Cuda off it goes back to normal.

Also I get various crashes doing routine stuff like color correction and adding Sapphire filters.

Robert Brown
Editor/VFX/Colorist – FCP, Smoke, Quantel Pablo, After Effects, 3DS MAX, Premiere Pro

https://vimeo.com/user3987510/videos

[Carlos William]

I just noticed that a lengthy thread on the Adobe Boards called “The Mac CS6 “Serious Error” thread” seems to mirror our issues. It took me a while to realize most people’s issue on that thread was somehow related to CUDA and crashing and temporarily solved by disabling CUDA.

From what I understand through that thread, the errors (be they display freezing or crashing) happen independent of whatever version of OS X you’re running and are possibly more existent in GeForce cards over Quadros. It took me a while to understand that the thread was even related to my issue so I can totally understand why Adobe would find it extremely difficult to pin down what’s happening.

Some people on the thread claim to have had success deleting preferences but then those same people turned around and said that the errors began to pop up again.

Is anyone on here using GeForce cards and CS6 with stability and success?

[Mike Molenda]

Carlos,

I’m running 6.0.2 on OS X 10.8.1 and having similar problems. I’m on a 15″ Retina 2.7GHz with 16 gigs of RAM.

Haven’t had an outright crash yet, nor any screen distortion. But occasionally the Program monitor will either display no video, or scrub/playback with a long delay and then go black again once I park the playhead on a frame.

The only fix for this is to restart Premiere. Software-only MPE and OpenCL acceleration are perfectly smooth (in fact I was unaware that I was using OpenCL acceleration for about a week after installing the update!)

The footage I’ve tried with CUDA MPE was a mix of 1920×1080 23.976 ProRes(LT) and H.264 QuickTime running off of a USB 3.0 Lacie Rugged Mini. So I doubt this is an issue with the disk. What kind of footage are you experiencing this problem with?

Like you, I also have the problem regardless of whether I am using the built-in display alone, with a secondary monitor, or running in clamshell mode to the external display alone. I’m connecting to my external monitor via the HDMI out. I’m running the latest CUDA drivers, and I’ve got my display set to 1920×1080 (“More Space” Scaled Mode) with Automatic Graphics Switching off.

I wonder if it could be an issue with the order in which the CUDA drivers and Premiere were installed? I installed the CUDA drivers well after I installed the 6.0.2 update. Maybe doing a hard preference reset (hold Cmd+Option+Shift while launching Premiere) could remedy this? Did you install the CUDA drivers before or after installing Premiere?

I, too, would appreciate any insights from the community on this issue.

[Carlos William]

Hey Mike,

Holy crap! Automated graphics switching! I honestly had not come across that solution. Now I understand exactly why it would just crash as soon it would open near anything with CUDA acceleration ticked on.

I’m guessing everything else I said was just me looking too far into it (as can happen when we try to play forum tech Sherlock!)

I will report if the issues continue but for now that seems to have solved my issue.

(To answer your other questions: I installed premiere before CUDA, attempted to trash preferences and had used h.264, prores LT, AVCHD and even iPhone footage.)

[Mike Molenda]

Glad that disabling graphics switching stopped the crashing. Do you still have problems with playback in the source/program monitors? If not, you’re doing better than me.

Are you using Premiere with your computer in “Retina mode” or do you have one of the scaling options turned on?

[Carlos William]

I spoke too soon.

Instant crashing has ceased but content eventually freezes on the preview and source monitor. if it isn’t frozen the panes show black if the content is paused. Undoubtedly unusable. I did trash preferences a few times as well to no avail.

A lot of the experiences on that Adobe thread I mentioned now mirror my situation more closely. I figure that at least some portion of the folks in that thread were having an issue due to the Automatic Graphics Switching issue I had.

It looks like we’re in the same boat, Mike. Would love to find someone on these boards successfully using a retina with Cuda.

[Tom Daigon]

Heres some information that might be relevant…

https://blogs.adobe.com/premiereprotraining/2012/08/known-issues-with-cuda-5-0-17-driver-including-crashes-and-kernel-panics.html

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
https://www.youtube.com/watch?v=XRIg6h-LIm0 (Best viewed at 1080P and full screen)
HP Z820 Dual 2687
64GB ram
Dulce DQg2 16TB raid

[Mike Molenda]

Thanks Tom.

One of the first things I did when setting up the new MBP was to disable automatic graphics switching as the article suggests, because I had read that it affected performance for those trying to run DaVinci Resolve, and those trying to use GPU acceleration with the Premiere cuda_supported_cards.txt “hack” in PPro 6.0.0 and 6.0.1.

Seems that by doing this I was able to avoid crashes and kernel panics, and disabling graphics switching sounds like it solved the crashing problem for Carlos as well.

Where we’re stuck now is that eventually the video previews will start showing a black screen during CUDA-accelerated playback. Even after rendering.

I’m going to try to play around with different footage formats (right now I’ve only tried the CUDA acceleration with QuickTime) and different display configurations (I’ve only used 1920×1200 scaled mode on the LCD with an external monitor running through HDMI). If I can figure out what’s causing the problem I can submit a bug report to Adobe and/or Apple.