Forum Replies Created

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  • Paul Fx

    January 8, 2007 at 7:08 pm in reply to: All sorts of luck with RED…Not!

    Tim, let me start by saying this. If you are using FCP v5.1.2, the RED transitions will not work and will not load into FCP. Apple changed a few things between v5.1.1 and v5.1.2 that caused RED’s transitions not to work so, for this version of RED (v4.1) , we don’t even install the transition plug in. The filters and the rest of RED 4.1 work fine though. Apple (not Boris FX) is aware of the transitions issue and is currently working to correct it. Can you send me an email at support@borisfx.com and describe any other problems you are having with RED 4.1?
    thanks,
    Paul

  • Paul Fx

    January 6, 2007 at 2:38 am in reply to: DVX100A warning and repair center suggestions

    I had the same problem shortly after I bought my camera (also a DVX100A)It has something to do with “shake detection”. I had to have a whole new lens assembly and a new circuit board put in. Definately bring to an authorized Panasonic repair shop.

  • Paul Fx

    January 3, 2007 at 4:03 pm in reply to: Boris Red 4 composite window

    Sojrn333, check your email, I sent you some instructions.

    Paul

  • Paul Fx

    December 28, 2006 at 8:52 pm in reply to: Which Version of Boris FX Should I Use For Final Cut Pro?

    Kevin, the current version of FX (v9) should work just fine with FCP 5.0.1. Most of the compatibility issues are with FCP 5.1.x.

  • Paul Fx

    December 4, 2006 at 4:19 pm in reply to: Fix for Calligraphy and BCC AE 4.1 on Mac Intel.

    Dan, This fix is just for BCC and Calligraphy. What sort of problem are you having with Graffiti 5?

    Paul

  • Paul Fx

    December 1, 2006 at 9:05 pm in reply to: Fix for Calligraphy and BCC AE 4.1 on Mac Intel.

    Chris, yes, that is exactly what it is for.

    Paul

  • Paul Fx

    November 10, 2006 at 12:08 am in reply to: BCC big black X

    Try deleting the Obj cache and the prof cache located: HD-Users-you-Library-Preferences-Final Cut Pro User Data

    then apply a filter, if the X is still there, try adjusting any of the parameters for that filter. If that doesn’t work, fill out on of our tech support contact forms and we can help you fix your issue.

    https://www.borisfx.com/support/problem_form.php

  • Paul Fx

    October 18, 2006 at 8:38 pm in reply to: Boris Red – only the “About” button appears.

    Lu, Since you are on FCP v5.1.2, you might experience some problems with RED transitions. We are aware of this and we are in the process fixing it. Also, if you are on an Intel Mac, none of the Boris plug in products work with the Intel based Macs. RED will work as a stand alone application when used in conjuction with Rosetta. That is being worked on as well.
    Now, if you are not using an Intel Mac, try this. Again, you may still experience some problems on FCP v5.1.2 but, its the best fix I have right now.

    Here is a set of instructions on how to get Boris Products to function properly within FCP 5.1.

    ***Make sure that none of the folders you are about to delete contain any presets. The “BorisFX” folder does contain the keyframe library so, make sure you move anything saved in there.***

    First, uninstall your Boris product completely and trash the patch or downloaded try and buy previously downloaded (it is possible it became corrupt during transfer). Also, trash the preferences for both FCP and your Boris product (RED, FX and Graffiti). Here are the locations of what to trash. Trash the items whose name or description appears in “quotations”.

    1. Hard Drive-Applications-“Boris RED, Graffiti, FX or Continuum Complete” (which ever you have)
    2. HD-Library-Application Support-“BorisFX” and/or “Boris FX” (you may not have both)
    3. HD-Library-Application Support-Final Cut System Support-Plugins-“every
    Boris plug”. Leave text scrambler, title 3d, title crawl and vector
    shape there.
    4. HD-Users-you-Library-Preferences-Final Cut Pro User Data- “Final Cut Pro
    5.0 Prefs”, “Final Cut Pro Obj Cache”, “Final Cut Pro Prof Cache”
    5. HD-Users-you-Library-Preferences-“anything that says Boris”
    (look down the list because there are some that start with
    “com.Boris”)

    Now restart the machine and reinstall your Boris product from the CD and download a new patch or download a new try and buy and run that. PLEASE, PLEASE, PLEASE read the release notes that accompany the download patch and follow them to the letter, especially the “Known Limitations” section. It is imperative that you do so.
    Starting FCP 5.1 for the first time after running the patch with the Cap Locks down is very important when using any Boris plug in.

    thanks,
    Paul

  • Paul Fx

    August 30, 2006 at 8:42 pm in reply to: BCC 4 not working in FCP 5.1.1

    Kyle, Here is a set of instructions on how to get Boris Products to function properly within FCP 5.1.x.

    First, uninstall your Boris product completely and trash the patch or downloaded try and buy previously downloaded (it is possible it became corrupt during transfer). Also, trash the preferences for both FCP and your Boris product (RED, FX and Graffiti). Here are the locations of what to trash. Trash the items whose name or description appears in “quotations”.

    1. Hard Drive-Applications-“Boris RED, Graffiti, FX or Continuum Complete” (which ever you have)
    2. HD-Library-Application Support-“BorisFX” and/or “Boris FX” (you may not have both)
    3. HD-Library-Application Support-Final Cut System Support-Plugins-“every
    Boris plug”. Leave text scrambler, title 3d, title crawl and vector
    shape there.
    4. HD-Users-you-Library-Preferences-Final Cut Pro User Data- “Final Cut Pro
    5.0 Prefs”, “Final Cut Pro Obj Cache”, “Final Cut Pro Prof Cache”
    5. HD-Users-you-Library-Preferences-“anything that says Boris”
    (look down the list because there are some that start with
    “com.Boris”)

    Now restart the machine and reinstall your Boris product from the CD and download a new patch or download a new try and buy and run that. PLEASE, read the release notes that accompany the download patch and follow them to the letter, especially the “Known Limitations” section. It is imperative that you do so.
    Starting FCP 5.1 for the first time after running the patch with the Cap Locks down is very important when using any Boris plug in.

    If after this, you are still experiencing problems, please contact Boris FX Technical Support through our support contact form located here https://www.borisfx.com/support/problem_form.php.

    Paul

  • Paul Fx

    July 19, 2006 at 6:11 pm in reply to: Installation Problem with Boris in Premiere Pro

    My suggestion is to uninstall RED and FX. First use the remove option from the CD and then search for any other files or folders on your machine from Boris, RED and FX and delete those as well. Restart the machine and then reinstall RED into the Premiere plugins folder located here: C:\Program Files\Adobe\Premiere Pro 2.0\Plug-ins\en_US

    If this doesn’t work, please go to the link below and fill out a support contact form and if you could, please provide a little more info about your system. thanks,
    Paul

    https://www.borisfx.com/support/problem_form.php

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