Replies – Forums – Paul Fx

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Paul Fx
November 13, 2007 at 10:37 pm in reply to: Title 3D in Final Cut Pro update compatibility issue

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Paul Fx
September 21, 2007 at 2:42 pm in reply to: Boris Red plug-in creating unwanted slo-motion

Frack, could you send me a little more info about your system, e.i. version number of Avid Adrenaline, Windows or Mac (Intel or Power PC). This will help us figure out what’s going on here.

Support@borisfx.com – Subject: Attn Paul

thanks,
Paul
Paul Fx
September 13, 2007 at 3:00 pm in reply to: Help! Boris FX suddenly disappeared from FCP 5.1.4

John, here’s the long and the short of it. The four bundle files that make up the Boris titling application called Calligraphy rely on the operating system to flag them as bundles instead of folders. In some cases (like when you update FCP or your OS) these bundles are mislabeled as folders, therefore FCP can not “see” them and you loose your titles. The fix for this is simple. Send an email to me at support@borisfx.com and put ATTN Paul in the subject field. I will then email you a link to where you can download a new set of bundles.

Paul
Paul Fx
July 16, 2007 at 2:26 pm in reply to: Boris FX plug-ins Not showing in FCP 5

Actually, my email to you got rejected. Can you send me an email from an account to which I can reply? You can send it to support@borisfx.com, Atn: Paul

thanks,
Paul
Paul Fx
July 16, 2007 at 2:20 pm in reply to: Boris FX plug-ins Not showing in FCP 5

Nfocus, I got your email in tech support and have replied to that. check your email and we can take it from there.

thanks,
Paul
Paul Fx
June 12, 2007 at 8:11 pm in reply to: Trying to evaluate Producer

Jim, Paul here from Boris FX/Media100 tech support. I just sent you an email with a couple of questions in response to this issue. Get back to me when you can and we can try and figure out what’s going on.

thanks,
Paul
Paul Fx
May 3, 2007 at 10:13 pm in reply to: How do you get Boris to reply to support issues?

Dan, I think I sent you a reply on Monday night but it got rejected. Sometimes our replies with attachments get kicked back to us or sent to a spam folder. I just sent you another email from a different account, please check your email again.

thanks,
Paul
Paul Fx
April 27, 2007 at 6:42 pm in reply to: Remove BCC 4.1 trial – how to?

Becker, here is where you will find all the elements of BCC so you can remove it from your system. Delete the items whose name or description appears in “quotations”.

1. Hard Drive-Applications- “Boris Continuum Complete 4”.

2. HD-Library-Application Support- “BorisFX” and/or “Boris FX” (you may not have both).

3. HD-Library-Application Support-Final Cut System Support-Plugins-“every Boris plug-in”. Leave text scrambler, title 3d, title crawl and vector shape there.

Paul
Paul Fx
March 2, 2007 at 5:49 pm in reply to: Boris Blue Help – Open GL Error with Nvidia 6600 series card

bluestupa, yes that card is supported for OpenGL but, not for Boris Blue. Here is a link to Blue’s system requirements.

https://www.borisfx.com/product/blue/requirements.php
Paul Fx
January 30, 2007 at 11:54 pm in reply to: ***Boris Continuum Complete in FCP 5.1***

There is a work around for RED, not BCC. If you wish, we can email you a copy of the pdf that explains how to do it. Just email us at support@borisfx.com and request it and we can send it out to you.

Paul

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