Replies – Forums – Kristian Lam – Page 86

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Kristian Lam
January 30, 2007 at 2:28 am in reply to: system crash on mastering with decklink sp PCIe

Hi Patrick,

The DeckLink SP PCIe card supports a maximum 3 GB of RAM at this point. Please try removing some of your RAM first.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 22, 2007 at 6:05 am in reply to: Is analog component useless on Decklink?

Hi Peter,

We need to know if this is happening only with one source or across multiple sources. Some variances may be present when capturing analog video which is why we have the pro-amps but if you find that you have this is happening across multiple VTRs, then there may be a problem with the card’s input.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 21, 2007 at 10:54 pm in reply to: Decklink & Combustion

Hi Dean,

As mentioned previously in our correspondence, there’s nothing we can do about this. Our hardware makes itself available to the applications and if they don’t release it, the problems you’re facing will happen. This used to happen on the Mac version as well but was addressed in a Combustion update. We have already spoken to them about this issue on Windows and they have indicated that they are looking into it.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 21, 2007 at 10:51 pm in reply to: Decklink HD Extreme downconvert from HD to SD

Hi,

Yes, the DeckLink HD Extreme will downconvert from HD to SD using software down conversion.

1080i50 will down convert to PAL.
1080i59.94 will down convert to NTSC.
1080p23.98 down converts to NTSC if it is played out with 3:2 pulldown as 1080i59.94.
720p59.94 down converts to NTSC.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 17, 2007 at 11:02 pm in reply to: Losing Preview monitor in AE

[Kevin Christopher] “I keep losing the preview monitor while in AE. I am doing a lot of roto work and have to page up and down a lot. Ithe NTSC monitor just freezes after a while, and I have to close and re-open AE.

AE 7.0 Win XP SP2
HP XW8200 2gig of ram”

Hi Kevin,

What version of our drivers do you have installed and which DeckLink card are you using?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 17, 2007 at 10:50 pm in reply to: 2GB RAM limits Decklink Extreme PCIe

Hi,

Currently, all our PCIe HD products will support more than 3 GB of RAM. These products are:

1) DeckLink HD Extreme
2) Multibridge Pro
3) Multibridge Extreme
4) DeckLink HD Pro PCIe

The other products do not support more than 3 GB of RAM for now.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 17, 2007 at 10:46 pm in reply to: Decklink Studio or Intensity with JVC BR-HD50U- does it work?

Hi Justin,

The deck currently outputs all materials with HDCP protection regardless of what is being played. We’ve being in touch with JVC and are working towards a solution for this.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 15, 2007 at 10:38 pm in reply to: BM tech Support disappointing

Hi,

Please resend your email if possible to:

support[at]blackmagic-design.com

I checked and cannot find anything from you.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 15, 2007 at 12:21 am in reply to: Multibridge Extreme Troubles

Hi,

This looks normal. When the Multibridge Extreme is connected to the Mac via the PCI-Express cable (capture/playback mode), the Multibridge Utility is not used. It is only used when you’re using the Multibridge Extreme in standalone converter mode, i.e. connected via USB. All configuration in capture/playback mode is done in the DeckLink Preferences.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
January 14, 2007 at 11:55 pm in reply to: Combustion and BM Mjpg

Hi,

It’s done just like any other video clips. What kind of trouble are you having?

regards

Kristian Lam
Blackmagic Design

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