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  • Blackmagic Design

    BM tech Support disappointing

    Posted by Ramez Eep on January 15, 2007 at 7:19 am

    I sent Black magic Support a couple of questions thru their web site
    that was 5 days ago and still no one answered
    I find that very strange, any Ideas where I could go, or what should I do.
    I like my BM extreme card and I hate returning it to the dealer.

    Thanks
    ramez

    Kristian Lam replied 19 years, 7 months ago 3 Members · 3 Replies
  • 3 Replies

  • Jason Levy

    January 15, 2007 at 5:41 pm

    You’re at the right place! Try posting your question here.

    jason

  • Ramez Eep

    January 15, 2007 at 8:55 pm

    I did but no body answered. I should try again.

    I lost the waveform on the audio strips.

    Every time I restart the computer I have to reset the display for the screens

    My monitor have R G B in and out. can you please tell me how to hook it up to the BM hd extreme

    upgraded to Mac pro, fcp 5.1.2 and BM hd Extreme.

    That is all

    I still think that BM needs to answer it’s clients I was told that their competitor AJA is doing better at that.

  • Kristian Lam

    January 15, 2007 at 10:38 pm

    Hi,

    Please resend your email if possible to:

    support[at]blackmagic-design.com

    I checked and cannot find anything from you.

    regards

    Kristian Lam
    Blackmagic Design

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