[Kristian Lam]

Hi guys,

We’ve tried but failed to replicate this issue. Please contact us with more information about your hardware.

GO to Start > Run and type “msinfo32”.

Send the resulting file to us at support[at]blackmagic-design.com. Any more details you can provide will also be helpful. Thanks.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Rory,

Without knowing any specifics, it’s hard for us to comment.

drollo,

If you could let us know what is the issue you’re facing with Final Touch and the Multibridge Extreme, do let me know so that we can look into it.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi John,

It’s possible that the card is faulty and we’ll be happy to replace it. However, we also need to rule out any cable faults or you’ll just end up with a replacement card but still get the same problem. Please try another SDI cable to be sure.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

Yes, you’ll get the same video desktop output on Windows just like on the Mac.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi guys,

We’ll check this out and get back to you as soon as possible.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

You’ll definitely need v5.5.1 in order to use the DeckLink HD Extreme card. We’re still updating our website so the connection diagrams will come in due time. Do bear with us. However, it is the same as your DeckLink Extreme SD card. The only addition is Y/C capture for which you’ll need to use the Y, B-Y cable as input/output.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

A blackburst generator for the UVW-1800 is recommended.

Alternatively, (sorry Bob!) you can use this temporary workaround.

Connect the Y output of the Multibridge Extreme to the REF IN of the deck. Turn off the 75 ohm switch and take the REF loop out and connect it back to the Y component input of the deck.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Michael,

Ensure that your’re down converting a 720p59.94 clip. We do not support down conversion from other frame rates.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Johnny,

Was this working before or is this a new installation?

Have you tried changing another SDI cable just to make sure it’s not a cable fault?

How is the analog outputs of the card when the SDI output starts going all whacky?

Which specific driver do you have installed? v5.5.1?

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

We support up to 8 simultaneous channels of SDI embedded audio input and output of the DeckLink Extreme PCIe.

regards

Kristian Lam
Blackmagic Design