[Dan Moran]

Sorry Dave,

I accidently had a typo on the last email address I provided it should have been

davincihelp@blackmagic-design.com

Could you resend and we’ll look at this for you ASAP

Thanks,

Dan

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Rick,

Can you capture the logs and send them to davincihelp@blackmagicdesign.com

You can find the logs at

Mac HD /Library/Application Support/Blackmagic Design/DaVinci Resolve and click capture logs

This will save the logs to your desktop. Can you also send us your mac system profile?

Thanks,

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Sascha,

Have you tried using the Assist using reel numbers from the source clip file path name option ?

If you try that, add to the media pool as normal and then turn off auto import on the XML it works everytime for me.

Hope this helps!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

It’s all good!

Just install the following drivers after you have updated to 10.6.8

https://www.nvidia.co.uk/object/macosx-cuda-4.0.19-driver-uk.html

https://www.nvidia.co.uk/object/quadro-macosx-256.02.25f01-driver-uk.html

That get your system back up and running.

Hope this helps!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hey Ola,

Can you just double check your red decode settings ?

Sometimes if my system is a little slow when opening red files it can be due to the red decode settings being set to full premium etc..

It may not help but it’s just something I’ve noticed before!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Fred,

Can you drop me a mail at davincihelp@blackmagic-design.com ?

I’ll be able to best help you via mail.

Thanks!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Fred,

Can you make sure you have the latest Wave firmware installed, you can find it here :

https://www.tangentdevices.co.uk/support/software/WFU1_9u.zip

Also you need to select it in the DaVinci Resolve Preferences.

Click DaVinci Resolve on the Menu Bar

Select the Wave Panel

Click Save and Restart your software.

This should enable the Wave for use in Resolve.

I hope this helps!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Michael,

Please double click the scope you would like to adjust to reveal the sliders. When you are happy with the settings you can then double click it again to hide the adjustment sliders.

I hope this helps!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Rob,

If you want to do it per clip go to the conform page, right click on the clip you need to change and click change clip speed. This will allow you to change the FPS of the clip.

I hope this helps!

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA

[Dan Moran]

Hi Tony,

Can you send us a mail at davincihelp@blackmagic-design.com ?

I’ll help you out!

Thanks,

Dan

Dan Moran
DaVinci Application Specialist
Blackmagic Design EMEA