Hi Bob,
I often get in trouble on these forums for posts like this, and I am about to do it again. Your qualified engineers are certainly qualified, but just lazy – they can’t be bothered with making a simple tech support call to AJA to ask them how to set up the menus (easy setups). If the Cinewave was working, the AJA should be working identically in the same system. This is what you must do – FORCE the guy who setup the system to sit there in front of you, and call AJA tech support with him sitting there, and make him talk on the phone to AJA tech support. Now, you could have him post questions on this forum, and we could answer him, but I bet he has no interest in doing this. If he refuses to call AJA tech support, to get the menu’s setup correctly, it becomes your responsibility to go to management, and tell them that your engineering staff has no interest in properly installing the expensive equipment that the station has just purchased, and all you need is for one of these gentlemen to simply dedicate one hour to this issue, and your problem will be resolved.
Let’s see if this post gets bounced.
No offense to anyone !
Bob Zelin