[Aja Sales department]

Hi-

The KONA and Io are two separate products. The KONA 2 does have the 2vuy codec and can play Cinewave files as Gary points out, but this is not included with the Io.

Always feel free to contact our support department if you need additional assistance, (530) 271-3190, or support@aja.com.

Thank you,

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi Fred-

Our next driver release contains the fix for the problem with the audio input level. In the “Setup” tab of the Kona Control Panel, there will be a checkbox labeled “Ignore Audio Gain” . When this is checked the Kona board will ignore audio input gain commands from FCP and set the audio input gain to unity.

This new driver is currently in beta, and will be released soon.

Thank you,

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi-

The Control Panel is a separate app, so therefore should not conflict with drivers for your PCI card. This configuration works with Kona 2, and theoretically should work with another company’s PCI card and drivers as well.

Please call us if you experience any issues.

Thanks-

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hello-

Yes, our current 2.0 Io software is compatible with both FCP/ 10.4.x Tiger and FCP4.5 Panther 10.3.8.

Thanks-

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi –

AJA is at booth #1918, and we will have the entire desktop lineup in the booth, as well as mnay of our conversion products in action. Maybe a small surprise too?

We hope to see you all there!

Thanks,

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi-

Inside of the Io installer, is one named “IoLA-PAL.mpkg”. Is this what you installed? It should contain the PAL setups you need.

Thank you,

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi Jack-

We informed your reseller, and our rep in your area who is aware of your issues, that our engineering team is looking at this. I believe Rudy in our support department sent you a response email as well.

It may take time for the reported issue to be examined, and come with any needed resolution.

You are always free to call us, via either our toll-free 800 number (800) 251-4224, or on (530) 271-3190, if have any concerns or need a quicker response.

Thank you for your patience.

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi-

If you cannot find the answer you need, please feel free to contact our support department, via email or phone. support@aja.com (530) 271-3190

As an AJA customer, you have free access to our excellent support team, as well as a 3-year hardware warranty for the Kona’s and Io’s, and five years on our mini-converters!

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi Ron-

The D5CE is a standard-def converter, not HD capable. You need the HD10A for HD analog to HD-SDI. This converter is readily available in our sales channel from a dealer near you.

Please call or email us for more information.

Thanks-

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com

[Aja Sales department]

Hi-

Any and all of the Io Control Panel settings, including ProcAmp, can be saved and recalled later.

Under the “Presets” tab, there are controls for “Load Preset” and “Save Preset As…”. Any preset can also be set as the default, with the “Set Default” button, which once set even retains the settings if the Io is powered down and unplugged!

So…a few of your wishes have come true 😉

Thank you,

—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com