Assimilate Scratch has a very well running mailing list for users, monitored by the staff and long term users.
Its always resourceful and I am also contributing multiple times a day.
They also have a more closed beta forum to discuss problems and experiences with undocumented and new features.
Nothing against this cow, but I do not have the feeling this is the place for real technical workflows, honest talk about solutions, workarounds and words from the programmers.
So yes, I support the request for a more direct form of communication if that is also what BM wants to provide for us.