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Activity Forums DaVinci Resolve Davinci Moderators: req for subforum

  • Davinci Moderators: req for subforum

    Posted by Blase Theodore on November 21, 2010 at 8:32 pm

    The Davinci support team has been overwhelmingly supportive and responsive in both email and the forums. However I believe a tremendous amount of information is being lost in emails. I have emails from them with tons of info thats not covered on the forums.

    Considering the time of our support guys is our most valuable resource, it would be great to publicize their “email” based support into a public forum based support. They spend less time repeating themselves, and we get access to all the data.

    I suggest we make a “support” subforum which becomes the unofficial channel of communication. Users would post problems on that forum, and an email sent to support would be replied to with a link to the email and its response on the forum.

    Mods please let me know if this is a plausible solution. Support has already told me they’re looking for a solution to this. Perhaps we can proactively offer them one.

    Sascha Haber replied 15 years, 5 months ago 7 Members · 8 Replies
  • 8 Replies
  • Ola Haldor voll

    November 21, 2010 at 9:34 pm

    I second this.. However, wouldn’t it be possible to just take action ourselves? Like Coloruser.net – there’s been little action, but that little action has been helpful both for me and for others.

    Why can’t we make our own 100% DaVinci forum ?

  • Blase Theodore

    November 21, 2010 at 9:49 pm

    Hmm, while I would obviously join a separate site, that might be reinventing the wheel.

    Fracturing support across a number of sites might be counterproductive.
    This forum has sort of become the Resolve epicenter, so staying local might be better till Davinci opens its own forum.

  • Vladimir Kucherov

    November 22, 2010 at 3:08 am

    What about a wiki? I threw up one on Wikia a little while back thinking it might be nice to start filling one out:

    https://resolve.wikia.com/wiki/Main_Page

    If every time we on this forum on through email learn of a cool new thing, we could add it to the wiki and have that as a reference.

  • Clark Bierbaum

    November 22, 2010 at 5:04 am

    Why not a private area within the black magic site monitored and replied to by bm employees and access for paying customers (and approved freelancers) only so we could be assured of feedback from the manufacturer and not air our “dirty laundry” in a public forum?

    Clark Bierbaum
    Colorist, Contractor, Realtor
    Charlotte, NC

  • Jay Moffat

    November 22, 2010 at 3:19 pm

    Yep, I’d go for a wiki, it can be moderated and made into logical section based on topic, rather than a thread which can get a bit out of control…

    I’d suggest making it as a bookmark on this forum though, like ‘Read Here First’ or something..

    J

  • Blase Theodore

    November 22, 2010 at 4:51 pm

    [Clark Bierbaum] “Why not a private area within the black magic site monitored and replied to by bm employees and access for paying customers (and approved freelancers) only so we could be assured of feedback from the manufacturer and not air our “dirty laundry” in a public forum?”

    Agreed. A subforum would be a shortterm solution, requesting a BM forum is definitely the longterm solution. Though it just stacks into their to do list, and may not get done during the most critical period, now.

    While wiki is the pinnacle of all I believe is good about the world, I’ve seen firsthand that its not appropriate for this situation. The effort needed to actually organize and keep up with the data means it will pretty quickly fall apart and become dated. Then its just another fractured source of unconsolidated information. I believe the raw pile of info will ultimately be more useful than a wiki until we are clear of the dev stage. At which point, go wiki!

    BOTTOM LINE
    BM support – please let us know if an official answer forum is an option anytime in the next few weeks/months. If not, would you adopt a user-created forum as a replacement for email support?

    if so-

    COW Mods – please let us know if we have a plan B we can put short term on the COW.

  • Jake Blackstone

    November 23, 2010 at 4:18 am

    You can’t provide support by Wiki. General info is one thing, support, when your session is down, is another. BM needs to get their act together and provide an engineer, that is intimately familiar with the product or at least, someone, that could contact the engineering team at BM for answers. Otherwise, it’s blind leading the blind…

  • Sascha Haber

    November 23, 2010 at 9:34 am

    Assimilate Scratch has a very well running mailing list for users, monitored by the staff and long term users.
    Its always resourceful and I am also contributing multiple times a day.
    They also have a more closed beta forum to discuss problems and experiences with undocumented and new features.
    Nothing against this cow, but I do not have the feeling this is the place for real technical workflows, honest talk about solutions, workarounds and words from the programmers.
    So yes, I support the request for a more direct form of communication if that is also what BM wants to provide for us.

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