-
Davinci Moderators: req for subforum
The Davinci support team has been overwhelmingly supportive and responsive in both email and the forums. However I believe a tremendous amount of information is being lost in emails. I have emails from them with tons of info thats not covered on the forums.
Considering the time of our support guys is our most valuable resource, it would be great to publicize their “email” based support into a public forum based support. They spend less time repeating themselves, and we get access to all the data.
I suggest we make a “support” subforum which becomes the unofficial channel of communication. Users would post problems on that forum, and an email sent to support would be replied to with a link to the email and its response on the forum.
Mods please let me know if this is a plausible solution. Support has already told me they’re looking for a solution to this. Perhaps we can proactively offer them one.