Replies – Forums – Kristian Lam – Page 8

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Kristian Lam
November 3, 2011 at 6:44 am in reply to: Hyperdeck Shuttle used as an HDMI to HDSDI converter?

[Dave Jenkins] “What is the software you are referring to? Is it a firmware update for the unit?
“

Yes, that’s correct. You can download it from the Support section of our website.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2011 at 6:43 am in reply to: Intensity to Dell

[William Edwards] “Is there a Blackmagic device similar to the Intensity that doesn’t have a Thunderbolt connection? Say, if I have a MacPro?
“

You can use the Intensity Pro which is a PCIe card.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 3, 2011 at 2:28 am in reply to: Intensity to Dell

Hi William,

Yes, that will work. You can use the Dell like a regular component display via the Intensity Pro’s component analog output.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 2, 2011 at 11:04 pm in reply to: Hyperdeck Shuttle used as an HDMI to HDSDI converter?

Hi,

Yes, you can use it this way. Just make sure you’re running the latest software update available on our website.

You should be getting slightly more than 2 hours of runtime when just doing conversion.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 2, 2011 at 11:01 pm in reply to: Capture using Blackmagic UltraStudio 3D

Hi Kevin,

The important question is what kind of SSD you have installed?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
November 2, 2011 at 10:59 pm in reply to: What SSDs Compatible with Hyperdeck Shuttle?

[Matt Brown] “Is this list identical for the Hyperdeck Studio?
“

Yes, this list applies to both HyperDeck Studio and Shuttle.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
October 9, 2011 at 11:07 pm in reply to: Hyper Deck Problems

Hi Jochen,

First think to check is that you’re running the latest HyperDeck software. Download the HyperDeck utility from our support page, install it and then connect HyperDeck Shuttle to your computer via USB.

You should be prompted to update your HyperDeck Shuttle software if it is not up to date.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
October 2, 2011 at 11:01 pm in reply to: Intensity Shuttle HDMI doesn’t work, component does

Hi Will,

It will be helpful to let us know what you’re attempting to capture HDMI from. Some sources have HDCP enabled even if the content is your own and Intensity Shuttle will not see the HDMI signal in that instance.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
September 22, 2011 at 6:00 am in reply to: Intensity Shuttle Problems

Hi Matthew,

We currently don’t support Avid which is why it won’t be seen in that application.

Can you check what version of the USB 3.0 host controller you have running?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
September 21, 2011 at 1:36 am in reply to: Where to buy Breakout cables for old Blackmagic cards?

Hi Ben,

We would like to help you out.

Please contact our UK support team:

support-emea@blackmagic-design.com

regards

Kristian Lam
Blackmagic Design

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