Intensity Shuttle Problems

[Kristian Lam]

Hi Matthew,

We currently don’t support Avid which is why it won’t be seen in that application.

Can you check what version of the USB 3.0 host controller you have running?

regards

Kristian Lam
Blackmagic Design

[Matthew Bradshaw]

Hi. I am no expert, could you tell me where to look for that? I have, I hope attached an image of my device manager usb settings.
Matt.

[Matthew Bradshaw]

Hi again, I am not bothered that Avid is not supported for capture but could you still advise me how to get this working? Media Express seems to crash my computer every time I use it. I can capture stills in Photoshop.
Matt.

[Ethan Cord]

Looking at your screenshot of device manager, it seems you have an ASMedia USB 3.0 controller. The Intensity Shuttle doesn’t work with this, you need to be using a Renesas or (if you can find one) a Fresco Logic FL1009 based controller.

I’ve seen a few reports of BSOD, or general crashes when trying to use the Shuttle with an ASMedia controller. When I tried it myself, I got a video passthrough/preview, but the capture window was black.

[Matthew Bradshaw]

Hi Ethan, many thanks for your help. I don’t know much about all this stuff, does that mean I need to install some new software or buy a new usb 3.0 card, or do I need a different PC?
Many thanks, Matt.

[Matthew Bradshaw]

Hi. I can only find cards with Fresco Logic FL1000 chips. Would that work? Or would this Renesas based card on Amazon work https://www.amazon.co.uk/Plugable-Express-SuperSpeed-Expansion-Renesas/dp/B003UDCPEI/ref=sr_1_6?ie=UTF8&qid=1317055442&sr=8-6
Many thanks, Matt.

[Ethan Cord]

Hi Matt,

Yes, if your onboard USB 3.0 is ASMedia, you need a Renesas based card.

I have a generic Renesas based card plugged into my Asus Crosshair V Formula and it works perfectly with the Shuttle.

Avoid Fresco Logic FL1000 cards as they don’t have enough bandwidth.

EAC.

[Joshua Helling]

I have a board in house with an ASMedia controller. I had the weirdest time with it. When I first got it and tried it with the Intensity Shuttle it didn’t work at all. When I tried it on the Ultrastudio Pro it did work but in SD only. Once I got it working in SD, it started workin in HD. But I never could get the shuttle to work for some reason. Now that we’ve gotten the Ultrastudio SDI we are gonna try it with that. But yeah…this chipset is weird.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.

[Matthew Bradshaw]

Hi again. Just in case anybody else is dealing with this. I bought the card mentioned above from Amazon and it works fine. Thanks for all the advice.
Matt.

[Mike Magnoli]

My computer is showing the same symptoms (blue screen whenever I use media express) but my motherboard is a Gigabyte 990XA-UD3 and it has an Etron USB 3.0 Controller. Will purchasing a Renesas PCIe card allow my intensity shuttle to work?