Replies – Forums – Kristian Lam – Page 9

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Kristian Lam
August 22, 2011 at 5:07 pm in reply to: HDLink Pro separate LUT’s for SDI/DVI

Hi,

[Toby Tomkins] “Quick question (hopefully). Can you have separate LUTs applied to the SDI-out and the DVI(HDMI)-out?
“

You can only run 1 LUT and they apply to both the SDI out and the DVI/HDMI output.

[Toby Tomkins] “Also, is it worth getting the display-port model or will the DVI (with HDMI convertor) output 10 bit (or will only the display-port)
“

The DisplayPort version will support 10-bit HDMI but the DVI version is 8-bit HDMI/DVI.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 15, 2011 at 3:52 am in reply to: Hyperdeck shuttle HDMI recordings are still green.

Hi Mark,

Thanks for the report. We’re looking into this.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 7, 2011 at 4:05 am in reply to: H.264 glitchy video and some experience with the device so far

[Eric Lanouette] “An other thing that scare me is that the box become really hot about 5 minutes after I plug the power cord. To avoid stressing the parts in it and shorten it life, I always unplug it after capturing content. Can you comment on that please?
“

Hi Eric,

There’s nothing to worry about. The heat is dissipated via the case so it will feel warm.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 7, 2011 at 4:02 am in reply to: H.264 glitchy video and some experience with the device so far

Hi,

Thanks for the report. We should have a fix for the glitches in the video soon. If anyone of you contact our support team, they should be able to send you a build we are hoping to release really soon.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 4, 2011 at 3:06 am in reply to: Hyperdeck shuttle and files >4GB

I’m exploring the possibility that the files have been moved off the HFS+ SSD used in the HyperDeck Shuttle onto another volume…

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 3, 2011 at 11:58 pm in reply to: Hyperdeck shuttle and files >4GB

Hi

Are your files on a FAT32 drive?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
August 3, 2011 at 2:14 pm in reply to: H264 Pro Recorder/Media Express problems

Hi,

Could you please contact our tech support team and provide a link to download the video?

Is this in SD or HD? What is the framerate of your source and what H.264 preset are you using in Media Express?

regards

Kristian Lam
Blackmagic Design
Kristian Lam
July 23, 2011 at 11:52 pm in reply to: Hypedeck shuttle SDI connectors

Hi Mark,

They are Din 1.0/2.3 connectors.

Here’s a list of them on the Marketek website:

https://audio-video-supply.markertek.com/search?w=din+1.0%2F2.3&asug=&IMAGE.x=0&IMAGE.y=0&IMAGE=search

regards

Kristian Lam
Blackmagic Design
Kristian Lam
July 11, 2011 at 11:29 pm in reply to: H.264 Pro not pro?

Hi Scott,

If you’re trying to bypass your camera’s HDV compression, or go from HDV to a more “edit friendly” codec, then H.264 Pro Recorder is probably not the right product for you.

You’re simply going from MPEG2 to MPEG4, both which are not recommended as an editing codec.

regards

Kristian Lam
Blackmagic Design
Kristian Lam
July 8, 2011 at 7:13 am in reply to: Sony NEX and Hyperdeck Shuttle

Hi Bill,

As per our email discussion, we’re looking into this and I’ll keep you updated on the progress.

regards

Kristian Lam
Blackmagic Design

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