[Kevin Monahan]

Hi Jim,
How many plug-ins are installed?
What kind of footage are you working with?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Michael,
Sorry to see that you’re having trouble with these files. Have you filed a bug report? Here’s the link: https://adobe.ly/ReportBug

Since you are hitting a problem not many others are, there might be something in your system causing the issue. How are you importing the P2 footage? Are you using the Media Browser? Inspect the clip properties. Is there anything odd that stands out? Did this work in previous versions of CC?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Dustin,
Which version of OS X are you running? If it’s Mavericks, see this doc: https://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.html

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Lewis,
I’m also running OS X 10.8.5 with no issues using primarily H.264 footage. My mac is a MacBook Pro with 16GB RAM and a NVIDIA 650M. I am using no third party plug-ins.

Let me know your specifics and we can troubleshoot.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi,
I would say the top reason why some are having trouble is that you have to a little more careful when working with the new Mac Pro & Mavericks 10.9.x.

If you update OS X 10.9, your permissions could get set to read only, rather than read/write.
The fix: Reset the permissions to read/write in the Adobe user preferences folder. See this blog: https://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.html

Another reason for crashing and unexpected behavior is that you have CUDA installed in a computer with AMD GPUs.
The fix: remove CUDA from your system. More info: https://blogs.adobe.com/kevinmonahan/2014/03/19/avoid-installing-nvidia-cuda-drivers-on-computers-with-amd-gpus/

I would also be wary of any plug-in packages: audio or video. Remove them to see if stability improves.

Delete any Media Cache files and clean the Media Cache database in Preferences.

Update to OS X 10.9.4, and Premiere Pro CC 2014.01 if you have not already.

Finally, repair disk permissions with Disk Utility and reboot the computer.

Check on these things and report back about your issue.

If you still have issues, give us the specifics about your computer (GPU, RAM, CPU), your drives, and your media (which camera was used).

Thanks,
Kevin

Kevin Monahan
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Posts by kev_mon

[Kevin Monahan]

[Mike Jackson] “Thanks for your in-depth response. “

Sure, Mike.

[Mike Jackson] ” I think it’s mostly a question of web-page design. To my thinking, the second you open ‘help’ you should go somewhere that has the most NEEDED things front and center: Like ‘Documentation’ “

That’s a good critique. Thanks. I do agree it might be designed a bit better. I’ll pass that along to the help docs people (as an aside, this used to be my job).

[Mike Jackson] “Right now it’s a rat’s nest of links, with ‘what’s new’, ‘get started’, and a whole bunch of other topics dominating the page. If I’m picking up Premiere for the first time and want to walk through an overview of getting started with the program, it’s GREAT… but not for much else.”

I see. That “whole bunch of topics” are the main topics of help. So you’d like to see a gateway page, then another page with the help topics, however, you’d like them organized differently? If so, how?

[Mike Jackson] “Just my two cents. Figuring out what a few of the effects did shouldn’t have turned into a timesuck like it did, imho.”

Yeah, that’s no good. However, I did find the info with a quick search. That didn’t turn up the audio effects page because the radio button was set to “community” content? Just trying to find out what went wrong with your search. It’s my job to improve that.

[Mike Jackson] “Alllll that said, this is the first time I’ve worked with Premiere since CS6, and the improvements in capability and performance are tremendous!”

Cool. Thanks much for your feedback. I’ll pass it along.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Mike,

[Mike Jackson] “Opening that help menu was of course the first thing I did. Which takes me to an incredibly busy webpage full of links, none of which say something simple like “Manual”. (I see now it’s labelled ‘help pdf’, which didn’t sound like what I was looking for).”

That busy web page is the navigation page for the help documentation. Its links are akin to a table of contents for a manual. Anything you cannot immediately find, use the search function as you found.

BTW, the PDF contains all the info that online help has. It does get periodic updates to keep the versions in sync. Some people prefer to search for help content in that doc rather than online, so we provide it for you.

[Mike Jackson] “And of course the most obvious ‘search’ field takes you into adobe community, rather than searching Adobe’s own documents.”

The default search should be “This reference only” which should include links solely from the Help documentation. However, it did default to the entire community content previously. Your search did not have the “This reference only” radio button enabled by default? It should have. If not, clear your browser cache or try another browser.

[Mike Jackson] “Like I implied, it’s actually something that’s been picking at me for a while (and I guess Larry Jordan too) – Finding straight simple answers to even the simplest questions can be frustratingly difficult. “

Actually, I can usually find help topics pretty easily with search. Sorry you didn’t have that experience. BTW, Larry Jordan’s issue was with search for troubleshooting docs on the new adobe.com page, not with the help docs, though I see your point.

[Mike Jackson] “A difficulty I didn’t have back when there was a button in the Help menu that *opened the manual* ; )”

I hear you but we haven’t had a “book like” manual since CS4, quite some time ago. This was a decision made before my time. I wouldn’t expect it to be coming back and will be search based going forward. I will do my best to see that search is improved so you can always find what you want.

BTW, here is the page you wanted: https://helpx.adobe.com/premiere-pro/using/audio-effects-transitions.html

I found it easily, it was the first hit in my search. I entered “Audio Effects.” Entering “Audio Filters” gave me the same result. BTW, in the future, refer to audio or video filters as “effects.” Adobe considers filters to be a very different thing than Apple FCP did. For example, Photoshop has filters which are much different than Premiere Pro “effects.” Filters are inherently destructive to an image is the way it’s been explained to me.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Posts by kev_mon

[Kevin Monahan]

Hi Scott,
See this help article: https://helpx.adobe.com/premiere-pro/using/default-keyboard-shortcuts-cc.html#Copy%20keyboard%20shortcuts%20from%20one%20computer%20to%20another

Thanks,
Kevin

Kevin Monahan
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Posts by kev_mon

[Kevin Monahan]

Hi Steven,
I have heard of a similar issue in the past. Perhaps a bug has resurfaced. If you have time, please file a bug report: https://adobe.ly/ReportBug

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Posts by kev_mon

[Kevin Monahan]

Following up: I assume that your tracks were not patched properly?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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