Buggy updates for PP and SG CC 2014

[Tim Kolb]

This forum is best used to solve specific issues…

Vague “software X crashes all the time” statements aren’t very easy to help with as there is nothing to act on.

Obviously if everyone was finding CC or CC 2014 to be unstable or defective, this forum would be overflowing with those experiences.

If you have specifics on what you’re doing when Adobe crashes, the kind of project you are working on, what troubleshooting steps you’ve taken, and what sort of a computer configuration you have…there’s a fair chance someone here might be of assistance.

TimK,
Director, Consultant
Kolb Productions,

Adobe Certified Instructor

[Max Herve]

You are not alone man, I have a lot of issues with this last release, crashes, poor performance, hangs… it’s unbelievable…

I don’t know if they test their own software before release it, did you see the last DoNotPatch-Patch for After Effects?

Hope they do it better next time.

[Kent Beeson]

not sure why, but PP CC 2014 latest takes about 7 or 8 minutes upon start up each time I open this one project until it shows me the videos, both timeline and thumbnails…connected WD hard drive through USB 3.0 on latest 2014 mac pro 8 core 32 GB RAM, weird and not good – please fix asap.

[Steve Brame]

Similar experience here. Thumbnails take a while to build, and pretty much nothing can be done until that finishes.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC and CC2014
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Paul Neumann]

I am really sorry to hear you guys are having a hard time with CC2014. Just to offer a different perspective, I am running it on a late 2013 iMac (i7, 24g ram) and a early 2013 Macbook Pro (i7, 16g ram) and it is running flawlessly. Couldn’t be happier.

I seriously bring this up so that your hardware gets a good look along with the software.

I don’t run a ton of plugins just a Red Giant Universe subscription. I did have to uninstall and reinstall that Red Giant Link thing, but that’s the only problem I’ve had with the upgrade.

[Lewis Stiefel]

Hi Tim

The problem is there are so many issues. Here are a few. Speedgrade is very slow to respond to
commands. It sometimes crashes on startup. Premiere will crash randomly where the source or
program viewer screen goes white. I spent hours trying to trouble shoot an edit I needed to export which kept on crashing at different points of encoding. It turns out after speaking to a friend who is a Mac-Adobe tech expert that there is a problem using the GPU and using the fast color corrector in the latest 2014 update. When I set the renderer in Media Encoder to Software Only, the edit finally exported without a problem. This was a simple fix that only someone who knows what to look for could come up with.
Adobe should not be releasing software that has these kinds of problems….or at the least should be
notifying their customers of these issues. I am running a 2013 Macbook Pro w Retina Display OS X 10.8.5
16 GB ram 2.6 GHz Intel Core i7.

[Tim Kolb]

Adobe does a considerable amount of beta testing…

There does seem to be some issues on Mac that aren’t issues on Windows, so I don’t know what role Apple plays in some of this? 10.8.5 has been around for some time, so the OS really shouldn’t have any surprises…

But…had you actually mentioned the symptoms you’re referring to, even those of us on the forum who aren’t on a Mac (it’s been a bit more than a decade for me) would have told you to try dropping to CPU only as the first test. With the speed that GPUs are developing and the application itself is updating, eliminating the GPU as a factor is PPro troubleshooting step 1, even if there isn’t a known bug.

So…my point here exactly…the software itself isn’t “riddled with bugs”…there is an existing software/hardware conflict with a particular component in your system…at least for the moment.

TimK,
Director, Consultant
Kolb Productions,

Adobe Certified Instructor

[Lewis Stiefel]

Hey Tim

There apparently is a problem since my tech friend found documentation from Adobe. What about the
slow response and crashing of SpeedGrade? I don’t think my problems are system related…my Mac
is working fine otherwise including using AE. According to other posts I have seen, I am not the only one
having issues with 2014 ….I did not have these problems with CC.

[Tim Kolb]

Speedgrade is more GPU dependent than Premiere Pro is…before Adobe bought it, it relied HEAVILY on OpenGL for its responsiveness.

I haven’t run into issues on the Windows side, so I can’t really compare notes I’m afraid.

TimK,
Director, Consultant
Kolb Productions,

Adobe Certified Instructor

[Kevin Monahan]

Hi,
I would say the top reason why some are having trouble is that you have to a little more careful when working with the new Mac Pro & Mavericks 10.9.x.

If you update OS X 10.9, your permissions could get set to read only, rather than read/write.
The fix: Reset the permissions to read/write in the Adobe user preferences folder. See this blog: https://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.html

Another reason for crashing and unexpected behavior is that you have CUDA installed in a computer with AMD GPUs.
The fix: remove CUDA from your system. More info: https://blogs.adobe.com/kevinmonahan/2014/03/19/avoid-installing-nvidia-cuda-drivers-on-computers-with-amd-gpus/

I would also be wary of any plug-in packages: audio or video. Remove them to see if stability improves.

Delete any Media Cache files and clean the Media Cache database in Preferences.

Update to OS X 10.9.4, and Premiere Pro CC 2014.01 if you have not already.

Finally, repair disk permissions with Disk Utility and reboot the computer.

Check on these things and report back about your issue.

If you still have issues, give us the specifics about your computer (GPU, RAM, CPU), your drives, and your media (which camera was used).

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon