[Kevin Monahan]

Glad to hear it, Steve. Thanks for the report.

Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Grant,
Here’s a link to the minimum system requirements: https://helpx.adobe.com/premiere-pro/system-requirements.html#main_Adobe_Premiere_Pro_CS5_system_requirements
See these caveats from users in the Adobe forum: https://forums.adobe.com/thread/810750

I’d say that the system you describe is at the lower end of the scale for a suitable computer for Premiere Pro CS5. Long GOP footage, like H.264, AVCHD, etc. might be difficult to handle. You may want to do some tests first.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Posts by kev_mon

[Kevin Monahan]

I’ve got no issues on my personal laptop and running CC 2014.0.1:

MacBook Pro Retina 2013
OS X 10.8.5
16 GB RAM
NVIDIA 650M GPU (1 GB VRAM)
Mostly H.264 footage

If you are running OS X 10.9, update to 10.9.4.
Ensure your permissions folders are set to Read/Write as OS X can do that sometimes. See this article: https://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.html
Hopefully your GPU is the one with 1 GB VRAM. If not, you might want to look at a new GPU.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Posts by kev_mon

[Kevin Monahan]

Hi Bryan,
Sorry for all the trouble. Do you still have Premiere Pro CC (7.2.2) installed? If not, can you reinstall it and perform tests with your ProRes footage to see if it exhibits the same issues?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Rock on! Thanks!

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Hi Mike,
Feel free to submit a request here: https://adobe.ly/feature_request

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Posts by kev_mon

[Kevin Monahan]

Hi Andrew,

[Andrew Kimery] “Do you know of any bugs related to using SoftRAID and PPro, Kevin?”

Currently, there are no known issues with SoftRAID. Let us know how it works for you.

Regards,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Hi Victoria,
I’m sure the images coming from Facebook will be fine as is. Report back to us any trouble you have.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Hi Andrew,
I was just researching this issue. It’s something we are aware of and working on a fix. If you have time, please report your findings in a bug report which will help immensely: https://adobe.ly/ReportBug

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Posts by kev_mon

[Kevin Monahan]

Hey Jamie,
Sounds like you need to reactivate your royalty based codecs. Choose Help > Deactivate, restart Premiere Pro. then choose Help > Activate. That should help you.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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