[Kevin Monahan]

Hi Camille,

[Camille Kleinman] “For some reason PP wasn’t using the mercury GPU acceleration thingy but after adding my graphic card module number to a certain text file like he showed it now works fine.”

Ah yes, the thingy! You must be using Premiere Pro CS5, CS5.5, or CS6. WIth Premiere Pro CC, you should not have to add the graphics card to the text file any more. It will do that automatically for any graphics card with over 1 GB of RAM.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Kent,
Check out my colleague Dennis Radeke’s comments in this thread: https://forums.creativecow.net/readpost/335/73364

I think that pretty much sums it up.

Thanks,
Kevin

Kevin Monahan
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Posts by kev_mon

[Kevin Monahan]

Hi Robert,
Glad you found my blog post, and have a solution from Dennis. I think you should have no trouble now.

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

I don’t use 4 point Garbage Mattes any more with the new Masking and Tracking feature. Tried that?

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

Hi Jeff,
Here are the two most common fixes:

Make sure permissions folders are set correctly: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

CUDA is not installed: https://blogs.adobe.com/kevinmonahan/2014/03/19/avoid-installing-nvidia-cuda-drivers-on-computers-with-amd-gpus/

Hope that helps,
Kevin

Kevin Monahan
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Posts by kev_mon

[Kevin Monahan]

Hi Camille,
Please check the state of your permissions folders: https://forums.adobe.com/thread/1319352
Let us know if that works for you.

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

Hi Lisa,
Copy a file to a different drive and try it again. Does it playback now?

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

Hi Mark,
We just announced a consolidate and transcode function in Premiere Pro that would be perfect for your needs. Only trouble is that it hasn’t been released yet, but will be soon. Can you hang in there for a short time or do you need to get going now? For now, you can use Prelude or AME to transcode your footage before you get started.

Thanks,
Kevin

Kevin Monahan
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[Kevin Monahan]

Hi Konstantin,
Check out this article: https://blogs.adobe.com/kevinmonahan/2014/03/19/avoid-installing-nvidia-cuda-drivers-on-computers-with-amd-gpus/

You may still have issues even if the NVIDIA card is removed as sometimes NVIDIA drivers are mistakenly added to your computer.

I would also make sure that you have the latest drivers for your GPU.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Jimmy,
Which H.264 bug are you talking about?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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