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Activity Forums Adobe Premiere Pro Why is Playback of video slooooooooow on iMac??

  • Why is Playback of video slooooooooow on iMac??

    Posted by Camille Kleinman on September 10, 2014 at 6:49 pm

    Hi guys,

    I have a question. I learned PP and AE last year and worked with them on my old computer but now on my iMac i’m just having trouble trouble trouble.

    My mom bought for my bday an imac 27″ with these specs:

    Processor 3.5 GHz Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    NVIDIA GeForce GTX 780M 4096 MB

    I just recorded a simple 5 minute 1920×1080 video on my nikon camera and even set the playback in Premier pro to be 1/4 of quality but it’s impossible to work this PP it seems on my mac. It just keeps freezing up and won’t playback the video. It gets stuck on one frame and won’t move from there.
    I can’t do a voice over, and to edit the beeping thing took 1 whole day instead of 20 minutes as it would have if it had gone faster. Every time i move in the timeline i have to wait like 20 seconds for it to finally show me what is there in the video.

    The apple support doesnt know what to do as they don’t know about adobe products and dont support questions about them.
    I had a custom build windows laptop with less power, older processor, nividia card 340 etc, but never had problems with PP or AE on it.

    What is the problem? Is there some setting I overlooked in PP or is it the computer?
    Does my mac need more memory or a better external graphics card? (btw CAN i even use an external graphics card like the nvidia quadro k5000? how would i use that card with my imac?)

    Any advice appreciated.
    Thank you in advance!
    Camille

    Kevin Monahan replied 11 years, 12 months ago 4 Members · 6 Replies
  • 6 Replies
  • Kevin Monahan

    September 10, 2014 at 8:45 pm

    Hi Camille,
    Please check the state of your permissions folders: https://forums.adobe.com/thread/1319352
    Let us know if that works for you.

    Thanks,
    Kevin

    Kevin Monahan
    Support Product Manager—DVA
    Adobe After Effects
    Adobe Premiere Pro
    Adobe
    Follow Me on Twitter!

  • Camille Kleinman

    September 10, 2014 at 8:53 pm

    Hi Kevin,

    Thank you for your reply. Actually, I just found a tutorial that showed how to speed it up and it worked.
    For some reason PP wasn’t using the mercury GPU acceleration thingy but after adding my graphic card module number to a certain text file like he showed it now works fine.
    I am so relieved!

    Here is the link incase anyone else needs to know how:
    https://www.youtube.com/watch?v=Y-K7tRETJcI#t=202

    Camille

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  • Ryan Holmes

    September 11, 2014 at 2:48 pm

    [Camille Kleinman] “Does my mac need more memory or a better external graphics card? (btw CAN i even use an external graphics card like the nvidia quadro k5000? how would i use that card with my imac?)”

    Glad you got your playback problem sorted out. Using the CUDA engine (or OpenCL if you had an AMD card) is essential when working in Premiere. It’s literally a night/day difference.

    To your above quoted question though – no, you can’t yet use external GPU via Thunderbolt. I hope that in the near future a method is worked out to use an expansion chassis and additional GPU’s over Thunderbolt. but as of Fall 2014….not so much.

    And if you can afford more memory I always recommend that. Adobe gobbles up and utilizes as much RAM as you allow it….and the more the better. So if in the near future you can spring for 32GB I would recommend it.

    Ryan Holmes
    http://www.ryanholmes.me
    @CutColorPost

  • Camille Kleinman

    September 11, 2014 at 3:45 pm

    Hi Ryan,

    Thanks for your reply. Actually we wanted to get the 32gb but when we consulted apple support they said for all the 3d cad i’ll be doing and for premier pro and after effects 16 was more than enough for me.
    well i guess they dont’ know everything.
    We’ll get the extra 16 and hopefully that will also speed things up more.

    Thank you and have a great week!
    Camille

  • Ericbowen

    September 11, 2014 at 5:34 pm

    16GB of ram is really minimum for Premiere CC with GPU acceleration and especially with AE. AE has a huge memory profile at this point so 32GB is really where you need to be for a Quad core system. Who ever told you otherwise has little to no experience with Adobe and HD+ media.

    Eric-ADK
    Tech Manager
    support@adkvideoediting.com

  • Kevin Monahan

    September 12, 2014 at 9:46 pm

    Hi Camille,

    [Camille Kleinman] “For some reason PP wasn’t using the mercury GPU acceleration thingy but after adding my graphic card module number to a certain text file like he showed it now works fine.”

    Ah yes, the thingy! You must be using Premiere Pro CS5, CS5.5, or CS6. WIth Premiere Pro CC, you should not have to add the graphics card to the text file any more. It will do that automatically for any graphics card with over 1 GB of RAM.

    Thanks,
    Kevin

    Kevin Monahan
    Support Product Manager—DVA
    Adobe After Effects
    Adobe Premiere Pro
    Adobe
    Follow Me on Twitter!

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