Forum Replies Created

Page 10 of 45
  • Joshua Helling

    November 18, 2011 at 5:59 pm in reply to: Decklink Extreme SD-HD simultaneously?

    On the Decklink HD Extreme 3, 3D, and 3D+ this is possible. But not on our other boards. So check your serial number (if you have a board already). If not and you are looking to purchase, then you’ll end up buying the HD Extreme 3D+ so you’ll be all good.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 5:57 pm in reply to: Atem tv studio

    This is true. The ATEM TVStudio is designed to do SD, it just hasn’t be enabled yet in the software. So as of the time of this posting it can only do HD as Ken has said.

    Also feature is in active development and we hope to have this firmware out for you guys very soon.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 5:54 pm in reply to: Intensity Pro & 2006/2007 Mac Pro

    If it is an Mac Pro (that means it has an intel Processor) it will work fine. It will NOT work on the last model of G5 which also had PCI-express slots.

    But the first gen MacPro did have PCI-express slots.

    I hope that helps.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 5:53 pm in reply to: BlackMagic Decklink Studio 2.. Audio Confusion?

    Okay…this is actually not quite as hard as it seems. First thing you’ll need to do is go into the Blackmagic Control panel and choose the audio tab. Once there, make sure there is a check in the “Use Hi-Fi audio” box. This will set the Audio output of the Decklink Studio 2 to be Unbalanced audio (which is what your stereo speakers are).

    You can get a cable like this:
    https://www.bhphotovideo.com/c/product/252302-REG/Hosa_Technology_YPP_136_Stereo_1_4_Female_to.html

    And an adapter like this:
    https://www.zzounds.com/item–HOSGPM103

    If you use these together you can connect your Decklink Studio to your Computer speakers.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 5:44 pm in reply to: Capture audio 3&4 via SDI with H264 pro recorder

    Currently it only captures the first 2 channels. That means that if you want to capture channels 3/4 you’ll need to re-embed them first.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 5:38 pm in reply to: Anyone else a little frustrated?

    So the encode itself is done on the hardware and does not require much overhead at all. But as you’ve mentioned the preview is generated in software is quite intensive.

    I think we’d like to optimize this in the future, but I don’t know if there is any specific plan for it. I’d personally like to see the file decoded on the GPU which would reduce overhead greatly as the GPU’s do this very elegantly already. But doing this for all types of graphics boards on Mac and Windows is not necessarily a small task. But still it’s something I’d like to see done.

    If I’m not mistaken the driver itself is actually a 64 bit driver. I thought the software was 64bit as well but it is curiously in the 32 bit folder. So I’ll try to verify that if I can.

    As far as using it on 32bit, we haven’t done anything to make it NOT work. However it is not a platform that we test. Currently all of our testing is done on 64 bit platform. It is quickly growing as the dominant Windows OS and it helps to streamline our testing (we have a lot of products).

    Many of us at Blackmagic try to respond to as many threads as possible but we simply can’t get to all of them. But we do our best.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 12:59 am in reply to: Intensity Pro not working with Avid MC6

    I responded to you directly in email as well. This is again for other peoples reference. Please verify that your project is set to a video format that the Intensity Pro can support. Of all the boards the Intensity supports fewer formats than some of the others.

    So what format are you working in. We can try to recreate what you’re doing in our labs.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 18, 2011 at 12:57 am in reply to: MC6 and Desktop 9

    As mentioned in the email (this is for the benefit of others) that error is basically referencing that the card is being expected to produce a frame rate that it doesn’t support. Shifting to one of the supported formats makes this error go away.

    What I do have to look into is that for some reason it allows me to setup a 720p30 project which is a format that board does not support. So in my opinion that should not be an option (it should show 720p60 and it’s variants). So we’ll need to look into that.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 17, 2011 at 10:24 pm in reply to: NOISY Ultrastudio 3D

    hrm…I wouldn’t think you should hear electrical noise…I’m wondering if we still shouldn’t just replace it to make sure there’s no issue with that fan. May you can send us an audio clip we can listen to to better determine.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

  • Joshua Helling

    November 17, 2011 at 10:22 pm in reply to: Hyperdeck Studio won’t playback QT files

    I believe James confirmed it above. There must be a setting not right. I’ll go try to do one now and see if we can’t figure out what the proper procedure is to do this.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

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