Mr. Weiss,
It may be that you have done the following, but here goes:
When I have any form of customer service problem I find out the name and address of the CEO of the company and write to that person. I send a mailed letter to head office – the US head office, not the local state one.
I find that a short and obsequious mailed letter which I always conclude with the sentence: “I am surprised that a company with the fine reputation of Blobby’s Ice Cream should be so remiss in their treatment of their loyal customers”, has an almost instantaneous effect.
You will, in my experience, find that your complaint has then been “elevated to executive level” and, with few exceptions, the response I have received with this cunning ruse is immediate.
Just a thought.
You should be aware that I am a serial complainer – particularly when it comes to bad projection in movie theaters, for which there is really no excuse – particularly at places like “The Arclight” which, although making a great to-do about their supposed superior projection, have machines which are poorly serviced and the crossboxes are in such bad shape that the image jiggles around worse than your local AMC.
So, keep up the good work kick these bums around.
I do advise writing a paper letter because these people are then compelled to do something about it – minimally to file it away(!), which is better than hitting the delete button as a response to your passionate emails.
Best wishes.
Don’t let them get away with it.
Yours, swimming in resentful hate of numb authority figures,
Passionately,
Harry.