Bought “CHV Morphing FX” and still got no licence key … very urgent!

[Steve Eisen]

Christoph Vonrhein is the one to contact. He could be at IBC. He will get to you soon.

Steve Eisen
Eisen Video Productions
Board of Directors
Chicago Final Cut Pro Users Group

[Andy Mees]

Sorry to say that I’ve had the same experience with CHV in the past ie somewhat less than instant delivery of serials following purchase. Good filters but not recommend as an impulse buy for a pressing need.

[Christoph Vonrhein]

Hi David,

When and under which name did you place your order ? Did you place your order through PayPal or Kagi ?I don’t see an order from you anywhere. Did I miss something ?

I always respond to orders asap. Sometimes it can take a few hours when it is nighttime or I am traveling.

—
Christoph

[David Gudelius]

Hi Christoph,

everything alright, thank you very much for your quick reaction!

For all others, to put things right:
My reply to the registration email seemed got flagged as spam, so Christoph did nothing wrong at all, because he didn’t recieve these emails.
I wrote him from the contact form on his website, and he replied immediately.

So everything is okay, the job is safe … thanks again at Christoph!

Yours, David

[Christoph Vonrhein]

David,

the whole thing was a little confusing (without anybodies intention). I got the order and sent a request for the MAC address from the original customer. The reply with the MAC address got stuck in a spam filter (as I assume). Then you go to this discussion board, hoping that I see your message. (Note: I read this board, but not necessarily every day, so I did not see your message right away.) Your message from the board got forwarded by Steve Eisen as a PM to me at Ken Stone’s discussion board (Thanks Steve!!). So I thought “Did David buy something ? Did Steve buy something ? Did PayPal screw up and I got no confirmation email ? (…which happens from time to time) What’s going on ?”.

The original order came from a different name and email address, so I did not see the connection. In the meantime I got another message from the original customers email and I replied and sent the ordered keyfile.

It’s just one of those days. 🙂

That’s the reason why I don’t automate the whole order process. There are just too many things that can go wrong. Mix-up of Email addresses, outdated email addresses registered at PayPal (or Kagi), email accounts that are just full and I can’t send anything to the customer. Then there are spam and virus filters… Oh, well.

🙂

Back to XCode to write more software… (Btw: Any requests ?)

—
Christoph

[Harry Bromley-davenport]

Christoph has always replied to my email questions remarkably promptly – on weekends too, when I didn’t expect a quick reply.

I own and have had good experience with his Repair package and his Titles package. Cheap and good.

Harry Bromley-Davenport, for Dorian, Inc.

[Mark Krichever]

A company that does not publish its phone number is usually my very last resort.

[Harry Bromley-davenport]

I really do want to stick up for Christopher on this issue. I’ve purchased his titles plugin and the repair package and, since I only do titles once a year, I have usually forgotten how to work his plug in so I email him.

He is always unfailingly courteous and I have been fortunate to have received “same hour” replies from him, despite the fact that I believe he is on the other side of the planet.

He’s one of the good guys.

Plus he’s an indie.

Has anyone managed to get a same-hour response from Apple or from G-Tech or from ….?

Harry.

[Andy Mees]

what a strange subject to revive Mark … you do realize this thread is a year old now?