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Edward Wu
January 12, 2011 at 10:06 pm in reply to: Invigorator Pro CS5 Date???

Hi Jake,

I understand your frustrations, and we apologize that we’re not able to release the software any sooner.

I have sent an e-mail to you regarding this situation, please check your AOL e-mail inbox for my response.

Best,
Edward
Edward Wu
January 12, 2011 at 5:21 pm in reply to: Invigorator Pro CS5 Date???

Hi Brian,

The Windows version of 3D Invigorator PRO CS5 is already available. We are aiming to have the Mac version available in the next few months.

Sorry for any inconvenience.

Best,
Edward
Edward Wu
January 10, 2011 at 5:38 pm in reply to: Can you import an audio track into Pro Animator

Hi Michael,

First save your ProAnimator scene in the ProAnimator standalone. Then, in After Effects, create a Comp Sized Solid, and apply ProAnimator to the Solid. Then, in the Effect Controls Panel, click the “Click to Edit” button to open up the ProAnimator interface. Once you are in the ProAnimator interface, go to the File menu to load your ProAnimator scene.

Best,
Edward
Edward Wu
December 30, 2010 at 5:52 pm in reply to: Shader Preset

Hi William,

For Matt’s directions, step 4 should read “Type Cmd+V (or Control+V)” to paste the the Shader.

Hope this helps.

Best,
Edward
Edward Wu
December 22, 2010 at 5:46 pm in reply to: pivot points – control and problems InvigPro 5

Hi James,

I am not seeing the issues here on our systems. From your descriptions, it sounds like you may be running into an issue where your graphic card is not using the latest driver. One other user was running into an issue where the preview window is black and cannot see anything. The problem was resolved once the graphic card driver was updated to the latest version. So, try updating your graphic card and see if this works out better for you.

Best,
Edward
Edward Wu
December 21, 2010 at 5:45 pm in reply to: Opening CS3 Zax files in CS5 crashes AfterEffects

Hi James,

Sorry to hear about the issues you are running into. Please e-mail me at ed@zaxwerks.com

I may have a new version of the software that will resolve the issues you are running into.

Best,
Edward
Edward Wu
December 21, 2010 at 5:44 pm in reply to: Invig Pro 4.x Object Styles not included in the CS5 version

Hi Curtis,

If you have version 3D Invigorator PRO version 4.5.1, the swatches are placed in the “Documents > Zaxwerks > 3D Invigorator PRO” folder. You can copy the swatches from this folder, and place it into the “Documents > Zaxwerks > 3D Invigorator PRO AE5” folder. You can copy the “Material Swatches” and the “Object Styles” folder, and overwrite the swatches in the version 5 folder. This should give you both the version 4 and version 5 swatches.

Best,
Edward
Edward Wu
December 15, 2010 at 5:13 pm in reply to: Proanimator crashing on save

Hi Kirk,

Please e-mail me at ed@zaxwerks.com

I will send you a new version of ProAnimator that will resolve the issue you are running into.

Best,
Edward
Edward Wu
December 10, 2010 at 9:07 pm in reply to: Illustrator Logo Probelem

No problem.

Glad to hear everything is working for you now. Thanks for the update.

Best,
Edward
Edward Wu
December 10, 2010 at 9:07 pm in reply to: pivot points – control and problems InvigPro 5

Hi James,

We are releasing 3D Invigorator version 5.0.1 shortly. This version will contain many fixes and may resolve the display issue that you are currently experiencing. Let us know if you are still having the same issues once version 5.0.1 is available.

We’ll continuously upgrade the software so that we can provide the best user experience possible.

Best,
Edward

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