[Dwaine Maggart]

The Resolve installer installs the Quicktime package we need. If you are having issues, you might try uninstalling the Quicktime app in Windows Control Panel “Programs and Features” area, then run the Resolve installer and select the Quicktime section to reinstall, and see if that solves the issue.

I’ll also say that I’ve seen that message a few times on our system on the first time I launch Resolve after a system reboot. But if I exit Resolve and relaunch, the message goes away. So you might also try that.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

I only suggested the 5770 as something relatively cheap and similar to what they already had. If they can afford it, and it works with whatever else they use on the Mac, sure, a Quadro 4000 card would be better.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

Resolve should run on that system, assuming it has an AMD 6xxx GPU in it. However, the Resolve GUI will not fit, unless you have the hi-res screen option. The GUI needs a minimum 1680×1050 resolution display. If you have the standard screen option, it has a resolution of 1440×900, and the Resolve GUI will not fit into that. In that case, you could use an external display with a higher resolution.

If you have all the above, and Resolve is complaining about GPU issues, make sure you have the Mac System Preferences Energy Saver Automatic Graphics Switching set OFF.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

Until this gets fixed, there is a workaround. When you click the Register and Download button after filling in all the info, it automatically starts downloading a file. That’s currently the wrong file. But you will see there is also a LINK displayed to the file. If you click the link, you will get the correct file.

This issue should be fixed in the next 2 hours.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

The Radeon 4870 is not a good enough openCL card for Resolve. If you updated it to a 5770, it would work OK.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

If you have the LUT anywhere EXCEPT as a Display LUT, it will be rendered.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

Hi Joseph,

I’m not registered there, but when I click Nvidia, I see a long list of cards. Maybe a browser thing? I’m using Chrome.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

I will take a wild guess that you downloaded this today? And it asked you for a serial number? And you entered something? If that’s what happened, you actually downloaded the 8.1 FULL Resolve version.

The web site should never ask for a serial number to download Resolve code. For some reason, today it is asking. And if you give it something, you’ll get 8.1 Resolve full.

We are aware of this, and it should be sorted out soon. Anyone with this issue should keep trying in an hour or 2, and if it asks you for a serial number, it’s still broken, and you should not proceed, and try again later.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

I’m informed that .dat LUTs can also be placed in the LUT/Cinespace folder.

Dwaine Maggart
Blackmagic Design DaVinci Support

[Dwaine Maggart]

Yes, Resolve Lite supports a GUI card and a single additional GPU card.

Dwaine Maggart
Blackmagic Design DaVinci Support