Replies – Forums – Boris Yamnitsky – Page 13

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Boris Yamnitsky
August 1, 2011 at 7:40 pm in reply to: 3-way color corrector failure

Theo,

It sounds like you have an installation problem. I do not think it is specific to a RED 5 version number. I suggest that you contact our support lines at 888-77-BORIS or email at support@borisfx.com and allow our support specialists help you re-install RED 5.05 – our latest update.

Sorry for your troubles.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
July 13, 2011 at 2:11 am in reply to: RED5 Text Quirks

Jaeson,

We are investigating this issue.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 29, 2011 at 2:28 am in reply to: Red5 new filter

It should be in the Colors and Blurs category.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 27, 2011 at 9:32 pm in reply to: RED 5.0.3 trial and sony vegas 10 d – issue

We posted an update 5.04 which will fix the plugin problem in Sony Vegas 10.d

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 26, 2011 at 1:33 pm in reply to: RED 5.0.3 trial and sony vegas 10 d – issue

There was a change in 5.03 to work around a problem with large effects data stored with the Vegas host. Most normal size effects should hot be affected. We investigate tomorrow (Monday) and report back on this thread.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 22, 2011 at 10:45 am in reply to: Serious problems with BCC Extruded EPS

Sue, that number is at the bottom of every page on our web site:

888-77BORIS

toll free and has not changed in the past 15 years.

It sounds like you need to clean up some installation files. Please call our support team.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 21, 2011 at 1:28 am in reply to: Serious problems with BCC Extruded EPS

Jason,

Call our support lines in the morning. I can’t say why eps files got unlinked but I’m sure they will be able to figure out how to get them back. Sorry about the trouble.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 16, 2011 at 9:19 pm in reply to: Boris Continuum Glitters unit

You should be able to re-install from original installer. If you no longer have your original installer contact our support for a link

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 16, 2011 at 9:17 pm in reply to: Keyframe Libraries lost in Red5

There is a separate install option for Keframe Library. Perhaps it’s not turned on when you install the product? On Mac it lives in App support folder under Boris FX. Contact our support if you still can’t find it.

Boris Yamnitsky
BorisFX
Boris Yamnitsky
June 16, 2011 at 9:10 pm in reply to: Create a perfect rounded cube in Red5

the cube is stretched to match video aspect ratio so that you can map a whole frame on it’s side without distorting the image. To make a perfectly square cube you need to do some math and scale X and Z dimentions to match the Y dimension. In your case I beleive the magic number is 56.25%

Hope this helps.

Boris Yamnitsky
BorisFX

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