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Andrew Mcleod
September 30, 2005 at 7:04 am in reply to: Is it safe now to install QT7 in a winxp machine with version 5.1.2? Audio problems…

Quicktime 6.5 will allow you to monitor audio accurately from Deckcontrol and all other supported applications.

Decklink 5.2.

https://www.blackmagic-design.com/downloads/software/DeckLink_Windows_5.2.zip

It will not harm your system if you have already installed Quicktime 7 – The rendered audio tracks will still be present.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 26, 2005 at 4:48 am in reply to: Decklink Extreme Adobe Premeire Pro says no Audio Drivers

Hi Leo

The current software versions for XP professional are :

Decklink 5.1.2, Quicktime 6.5, directX 9.0 and Service Pack 2.

Ensure that you have removed any existing Decklink drivers from Add/Remove Programs before installing the following driver.
https://www.blackmagic-design.com/downloads/software/DeckLink_Windows_5.1.2.zip

The P4 test machine I am using here only uses a Decklink card as the Audio card – playback and preview from Premiere Pro is definitely enabled.

If you have further issues please email your system configuration to :
pcsupport@blackmagic-design.com

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 26, 2005 at 3:34 am in reply to: Quicktime 7 Fullscreen output

Currently Quicktime 6.5 is recommend for usage with Decklink cards on Windows XP Professional.
You may wish to uninstall quicktime 7 and revert to 6.5 and see if this resolves the issue.

Please can you email your software and hardware configurations to pcsupport@blackmagic-design.com and I shall review these configuration and we can take it from there.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 21, 2005 at 1:22 am in reply to: HD Link – Not Working

No Led on a HDlink would indicate that the device is DOA. Please contact your reseller to organize a replacment unit.

If you have any further issues or questions please email pcsupport@blackmagic-design.com

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 19, 2005 at 12:46 am in reply to: Adobe Premiere Pro shuts downdue to serious error

When the serious error occurs is anything written to the application log file ? Computer management > Event viewer.

Software versions required : Decklink 5.1.2, Quicktime 6.5, DirectX 9.0 and Service Pack 2 for XP Professional.

Please can you email you system configuration including hardware details to pcsupport@blackmagic-design.com so that I can review them.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 18, 2005 at 11:59 pm in reply to: No output from Decklink

Decklink SD cards require a 64bit PCI slot – unless other wise specified in system requirements.

Software versions required : Decklink 5.1.2, Quicktime 6.5, DirectX 9.0 and Service Pack 2 for XP Professional.

Deckcontrol should be working if the above mentioned elements are true. You should then be able to
play back color bars from Deckcontrol. The are available here https://www.blackmagic-design.com/support/software/

Enabling extended desktop in XP.

Right Click desktop > Properties > Settings > Select the Second monitor Decklink (2) and Select the extend my Windows Desktop onto this monitor option.
Changing Formats NTSC to PAL Advanced > Adapter > List modes will permit you to change formats. The Default should be NTSC.

Email pcsupport@blackmagic-design.com is you have any other issues.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 16, 2005 at 7:07 am in reply to: AVI codecs still unusable…for rendering in after effect

Hi Oscar

Can we modify your workflow so that you render to a local disk array then move it to the network drive ?

This may help the process.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 16, 2005 at 5:30 am in reply to: Premiere Pro DV25 to 10bitUncompressed conversion via firewire.

DV to 10bit uncompressed.

I would try to take a component or SDI feed from your DV material. If that is not possible use the firewire interface and capture to the uncompressed timeline in Premiere.

Once you have captured the final media export from Premiere Pro and use framelink to generate the DPX sequence.

System requirements for Windows systems

https://www.blackmagic-design.com/support/detail.asp?techID=47

email pcsupport@blackmagic-design.com if you have any further questions.

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 15, 2005 at 4:47 am in reply to: Decklink 5.1.2 driver problem

Hi J

Firstly uninstall all versions of the Decklink driver from Add/Remove Programs.

Reboot system.

The download and install the Decklink 5.1.2 driver.

If you are still experiencing problems – please email your system configuration including hardware details to me at pcsupport@blackmagic-design.com

Thanks

Andrew

Andrew McLeod
Blackmagic Design
Andrew Mcleod
September 15, 2005 at 12:11 am in reply to: AVI codecs still unusable…for rendering in after effect

Hi

Sounds like you are out of Disk space or have a disk error – can you check your disks and video array via Disk Management and perform a surface scan and verifiy how much space you have left.

Andrew McLeod
Blackmagic Design

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