Adobe Premiere Pro shuts downdue to serious error

[Bill Buchanan]

You might try uninstalling the BMD driver/software, then re-booting, then re-installing the BMD driver/software and so on? Once upon a time, that seemed to work for me. Apparently, the BMD driver can get screwed up somehow and cause the “…serious error…” thing. Wouldn’t hurt to give it a shot.

How large is your project? If you have a very large library and lengthy timeline, yours is probably a memory-related problem, BUT not necessarily because you have insufficient RAM installed in your box! PPro1.5, because of its well known limitations handling the memory required of large projects, either goes white (the interface) for several minutes or punks out with the “I am really, really sorry, but a serious error has occured…” message.

Dealing with only long-form projects with huge libraries, I’ve been on the phone with Adobe tech numerous times squawking about the very problems you’re encountering. Some techs have blamed it on PPro being limited to about 2GB of memory allocation (or whatever it’s called), before it goes weird, and/or Win XP being limited to 2GB of memory. I applied the “switch” thing so that XP could use up to 3 or 4GB or RAM, but that didn’t cure the problem. Surely, with all the long-form people screaming at them for so long, V2 will not have those problems.

Additionally, I believe we should pray to all the gods that PPro V2 is a 64-bit app. As I understand it, that will make long-form use of PPro not only possible but enjoyable.

Bill Buchanan
Buchanan Film Co.

[Andrew Mcleod]

When the serious error occurs is anything written to the application log file ? Computer management > Event viewer.

Software versions required : Decklink 5.1.2, Quicktime 6.5, DirectX 9.0 and Service Pack 2 for XP Professional.

Please can you email you system configuration including hardware details to pcsupport@blackmagic-design.com so that I can review them.

Andrew McLeod
Blackmagic Design

[Daniel]

Thanks Andrew and Bill

I will try a clean installation of Windows XP Pro
and BM driver. Hope it will be fine.

BTW I will email Andrew about my CPU configuration
to pc support BM.

Thanks

Daniel

[Daniel]

Hi,

I’m using :

Hardware:
P4 Intel 3.0Ghz HT
2GB DDR2 RAM
40GB IDE Seagate 8MB hardisk
160GB X 2 SATA Seagate 8MB hardisk Audio & Video drive (windows raid0 )
120GB SATA Audio conforming drive
NVIDIA 6600 PCIe 256MB graphic card ( latest driver)
Dual 17inch LCD Monitor
Onboard Realtek soundcard
Intel925XCV motherboard (updated latest bios)

Software:
Windows XP PRO SP2
Adobe Premiere Pro 1.5.1
Blackmagic Design driver 5.1.2
Adobe After Effects 6.5
Quicktime 6.5.2
no firewall & others windows unwanted software

Project :
I am using BMD extreme for previewing for
my DV projects to Broadcast monitor only.
These DV projects vary from
corporate video, event video & wedding video.
final video duration around 15 minutes to 2 hours

I’ve have just reformated my workstation yesterday,
and this problem still exist.

Any advise ?

thanks

Daniel

[Gary Taylor]

Hi Daniel,
Is that a desktop motherboard with 32 bit 33mhz pci slots?

[Daniel]

Gary,

Yes it is come with 32bit pci slot only.
It is the main reason?
Out of curiousity,The Dual core recommended
motherboard is also using 32bits pci slot.

When I am editing without BMD extreme, no matter
what I did the APPro 1.5 is rock solid.

Any advise?

Thanks

Daniel

[Peter Corbett]

I think the Asus 32-bit board has 1066FSB which may make a difference.

Peter Corbett
Powerhouse Productions
Australia
http://www.php.com.au

[Daniel]

Hi Peter,

That’s convincing.

So can i say that if I change the
motherboard to a BMD cetified Xeon
base motherboard, I should not face
this problem provided all my drivers
& hardisk are properly installed?

For those who are using BMD card
with XEON base motherboard c/w PCI X,
any thoughts?

thanks

Daniel

[Peter Corbett]

Daniel,

I’m using one of the new Supermicro PDSGE 955x dual-core mobos with PCI-x for the LSI 320 Megaraid and a 32-bit slot for the Decklink. I’m just about to get a second LSI (for the PCI-e bus) and put the Decklink in the 133MHz slot, even though I don’t appear to have any problems with the 32-bit slot. Errors like this a pain, and replacing hardware is not always the answer. My system is not on the approved list but it seems to work. The eight-disc U320 RAID wouldn’t be doing any harm for bandwidth as well.

Peter Corbett
Powerhouse Productions
Australia
http://www.php.com.au

[Daniel]

Hi Peter,

Would like to check with you, when I’m capturing video,
I’m capturing using premiere pro project PAL DV 4:3 setting
via firewire and then after caprturing I’ll import this
native premiere pro project into a new Premiere Pro BMD
DV PAL 4:3 project.

Will the Premiere Pro DV codec conflicting with BMD DV PAL
project? Did you manage to capture BMD DV file via Firewire?
When I’m with BMD DV PAL project setting, I tried capturing
DV via firewire by switching device control to DV device control
but when I start capturing video Premiere will shut down due to
error.
What is your work flow like?

When I’m playing a Native Premiere DV file ( which is
Mainconcept codec ) off the BMD DV PAL project, it played
smoothly but some how or rather BMD PAL DV is having problem
decoding the Mainconcept DV codec in a long run, therefore
it causes premiere pro to shut down.

Please advise

THANKS

Daniel