Aja Sales department
Forum Replies Created
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Hi,
The new v2 software will be posted by end of day, US Pacific Time.
Thanks!
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
You simply apply a down-convert in the KONA Control Panel to the input you wish to downconvert. Jeremy is right, then of course you would set FCP with a KONA Easy Set-up for SD.
Thank you,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
Found it here:
https://www.apple.com/support/downloads/dvcprohdcomponents.html
Hope this helps, thanks for the tip Walter!
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
Thank you. I recommend you try our latest v1.1 driver, available here:
https://www.aja.com/html/support_xenaLHe_swd.html
If you are then still experiencing issues, please contact our support group, who will be more than haoppy to assist you.
Thanks,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hello,
Thank you for your input on features. many of the things you mention we are looking at for possible future feature upgrades, but as a rule, we do not discuss features/capabilities/products that are not ready or near ready for release. I will certainly pass on your feature wishes, though, and we do appreciate this type of feedback.
May I ask that you contact our support group for your playback issues? They can be reached at support@aja.com, or by phone at +1 (530) 271-3190. Please make sure to have version and system information handy.
Thank you,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hello,
Adobe Premiere Pro 2.0 support arrives in new v2 software, available for download May 31 at http://www.aja.com.
Which version of XENA software are you using, 1.0 or 1.1?
Please note that our support delartment is at your disposal, via email to support@aja.com, or phone, at +1 (530) 271-3190.
Thank you,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
Machina is a stand-alone capture/playback to/from VTR/disk application, for users of programs that do not have these abilities built-in (graphics apps, etc.). The upcoming XENA v2 software offers powerful PP2.0 capabilties, which of course include capture, etc. within Premiere. v2 will be available for download May 31 at http://www.aja.com.
Thank you,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
The hardware-based upconvert on the KONA 3 works via the KONA Control Panel software, so it can work outside of any application, as well as within. It also works in input passthrough (E-to-E) mode as well.
Thank you,
—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi,
The original KONA driver was supplied by BM for the KONA SD. This ORIGINAL driver was dropped by BM, and then integrated support for KONA SD into their Decklink driver packages. This BM Decklink driver is the one we cannot support directly.
The last AJA KONA SD driver supplied by BM was version 4.0b8. This driver was licensed by AJA from BM, and therefore we cannot offer it as a download on our website. The KONA drivers now on our website are all built and supported by AJA, but there is no support in these drivers for the KONA SD.
Again, please feel free to contact us if you need additional information, or wish to discuss alternative routes. We would be pleased to offer you a generous upgrade to perhaps a KONA LS, which offers more capability than your exisiting KONA SD, and is free of these confusing driver issues.
Thank you,
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AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Hi Mike,
AJA Tech Support can be reached vis phone or email. Email is support@aja.com, and phone is +1 (530) 271-3190, 8am-5pm US Pacific Time, Monday through Friday.
Thank you,
—
AJA Video Systems
(530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com