Aja Sales department
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Please see the post regarding the latest firmware release for Ki Pro, version 3.0, that adds additional RS422 support, here:
https://forums.creativecow.net/readpost/269/1827—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please contact AJA Technical Support via phone or email to review your configuration.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please consider contacting AJA Technical Support, if you have not already, for assistance. This behavior sounds out of the norm to be sure. You may reach AJA Technical Support via phone or email between 9am and 5pm PST, Monday through Friday.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Deleting all clips from the media differs from formatting the media. If a format of the media is never performed, eventually the file directory of the media could become fragmented. Again, AJA would recommend that the media be formatted prior to a new use to avoid any chance of a compromised directory. A fragmented or compromised directory for media can cause issues such as a recordings to stop and/or the media to become unresponsive in some situations. This is true not only of media being used in a Ki Pro, but also of desktop media connected to an NLE.
Please feel free to contact AJA Technical Support for further review of this matter.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
It sounds as if you encountered a directory error on the media. This results, most typically, from the media being removed at some point from the Ki Pro without first hitting the SLOT button. Another way in which the directory can eventually become compromised is never formatting it in the Ki Pro, instead simply dragging files to the trash when the Storage Module is connected to a host computer. For best results when working with the media, backup and verify previously recorded files on your edit system, then reformat the media in the Ki Pro via the MEDIA menu.
To recover a file that may not have closed properly due to a directory error, premature media removal, unexpected power down during a recording, etc., AJA recommends the Movie Repair service provided by Aeroquartet:
https://aeroquartet.com/movierepair/repairIf you have additional questions, don’t hesitate to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
HD formats are not transmitted over composite video connections. You will need to connect the KONA LHe analog component output (Y, Pb, and Pr) to the analog component input of your monitor (which may simply be labeled as “component” with color coded red, green and blue connections. For some consumer monitors, BNC to RCA adapters may also be required. Additionally, not all formats will be recognized by a a consumer HD monitor. Many consumer HD monitors, via analog component connections, will only recognize 1080i and 720p formats, not 1080p or 1080PsF.
If you have additional questions, don’t hesitate to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
The Ki Pro does not offer looped recording. However, it does offer looped playback of one clip or all clips on the Storage Module.
If you have additional questions, please feel free to contact AJA Technical Support via phone or email, Monday through Friday, between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Please refer to the reply in the AJA forum since this question was also posed there.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
If you contact AJA Technical Support, they will be happy to review your configuration.
Feel free to contact them via phone or email for assistance.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
When you update to driver version 10.1 you also need to update your Open IO Plug In for Avid. If you did not perform this step, the hardware would not be recognized. If you would like to use driver version 10.1, simply use the AJA Uninstaller in the Applications>AJA Utilities folder. Then install version 10.1 as well as the associated version of the Open IO Plug In.
Driver and open IO Plug Ins are found here:
https://www.aja.com/support/avid/index.phpIf you have any other questions or need assistance, feel free to contact AJA Technical Support via phone or email Monday through Friday between 9am and 5pm PST.
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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com