[Shane Chadder]

Luke

Just to clarify…

The original “drops signal” problem you fixed with 5.3…cutting from DV to 8bit (or was it the other way around) caused a hiccough on the output of a HD Pro 422.

May current complaint is one of stability in long renders that showed up with 5.2. It makes it impossible (on my systems) to do a “trimmed project” in Premiere with any driver since 5.1.2 . Can you check this for me?

“Try this….

In Premiere open an existing BM 8bit NTSC 4×3 project with a 1/2 hour timeline of clips and try – Project/Project Manager/create trimmed project. With 8 bit NTSC sources my error is “There was a problem copying or trimming the following file….” With DV sources it will crash after 5 or 10 minutes of rendering with the famous “Sorry, a serious error has occurred that requires Adobe Premiere to shut down….”

Do you get the error? If not I’ll keep rebuilding our systems and assume it is me.

On my systems I’ve tracked this down to the “BMDimporter.prm” plug in. If I remove it the render will run, but I wouldn’t want to try editing without the plug in or something might be corrupted.

Thanks
Shane”

[Shane Chadder]

Luke

Thanks for the response. The problem doesn’t show up in day to day editing but more in long renders in Premiere

Try this….

In Premiere open an existing BM 8bit NTSC 4×3 project with a 1/2 hour timeline of clips and try – Project/Project Manager/create trimmed project. With 8 bit NTSC sources my error is “There was a problem copying or trimming the following file….” With DV sources it will crash after 5 or 10 minutes of rendering with the famous “Sorry, a serious error has occurred that requires Adobe Premiere to shut down….”

Do you get the error? If not I’ll keep rebuilding our systems and assume it is me.

On my systems I’ve tracked this down to the “BMDimporter.prm” plug in. If I remove it the render will run, but I wouldn’t want to try editing without the plug in or something might be corrupted.

Thanks
Shane

[Shane Chadder]

Maverick

If you “think” you have a stable system here is a quick test. Try the following.

In Premiere open an existing project with a timeline and try – Project/Project Manager/create trimmed project. With 8 bit NTSC sources my error is “There was a problem copying or trimming the following file….” With DV sources it will crash after 5 or 10 minutes of rendering with the famous “Sorry, a serious error has occurred that requires Adobe Premiere to shut down….”

Do you get the error? If not I’ll keep rebuilding our systems and assume it is me.

On my system I’ve tracked this down to the “BMDimporter.prm” plug in. If I remove it the render will run, but I wouldn’t want to try editing without the plug in or something might be corrupted.

I built our systems with approved bits as well. Day to day editing is fine, but try and build a trimmed project or do a long render and down it crashes.

Shane

[Shane Chadder]

Thanks Jeff

Can you do me a favour and see if you can use project manager to create a trimmed project? That crashes every time for me unless I use version 5.1.2 or 5.1.1.

Shane

[Shane Chadder]

Andrew

I emailed the *.nfo file to you.

Oddly if I remove the plugin “BMDimporter.prm” from Premiere plugins my troublesome timeline render runs fine. Any idea why this would be? I notice this file doesn’t exist in 5.1.2. What is its function?

Thanks
Shane

[Shane Chadder]

I haven’t seen anything like that. Our Multibridges have been quite stable.

[Shane Chadder]

Thanks Andrew,no luck. I emailed support last week, I’ll try emailing again.

[Shane Chadder]

Andrew

All four of our systems crash (mix of Decklink Plus and Decklink HD Pro single link, AMD Opteron and Intel Xeon) after about 5-10 mins of rendering on every driver since 5.1.2. I’ll email one of the configs to you.

What changed at that point? Audio driver? PCIe support?

The 5.3.1 capabilities are wonderful for realtime editing, but as soon as I need to do a long renders or create a trimmed project they crash so I am switching between drivers depending on the jobs.

Shane

[Shane Chadder]

I’m giving up and going back to 5.1.2. I spent 4 days one every possible bios/software install variation I can think of. I have a number of projects to archive and every driver (since 5.1.2) crashes everytime building a trimmed project.

Oddly I can play the timeline before I start the Project Manager “trimmed” project and it will play while the project is being “trimmed”. With 5.3.1 the audio cuts out with the “unknow error” crash, but the video keeps playing.

This might be a clue to the problem. BM added an audio driver in 5.2 on. I’ve tried disabling my onboard audio but that doesn’t have an impact. My onboard audio is NVidia. I noticed the “certified” systems used a Soundblaster. Does this give anyone clues? Anyone using a sound card?.

Shane

[Shane Chadder]

Bill

The failed to return a frame is a know bug in Premiere. There is an MPeg codec update from Mainconcept and if that doesn’t fix it there is a Microsoft hotfix for SP2.

https://www.mainconcept.com/adobemedia/downloads.html

and

https://support.microsoft.com/?kbid=886716&SD=tech

Shane