Anyone with a real stable Decklink Windows system?

[Alan Hunter]

Shane,

We tried the new 5.3 drivers, but unfortunatley they do not work for us. No control on keyboard. Gone back to 5.2 with some stability.

Asus Mobo
Intel 830D
2 gigs PC6400
Nvidia 6600GT
XP Pro (SP1)

[Andrew Mcleod]

Hi

When you refer to no control on Keyboard – do you mean JKL in Deck Control ? or in Premiere Capture mode ?

Is it possible for you to send your system profile. To obtain this go: start>run> msinfo32 save the NFO file as an attachment. It contains error messages and debug information which will assist me in fault finding.

What NLE software are you using ? Premiere Pro 1.5.1 ?

pcsupport@blackmagic-design.com

[Shane Chadder]

Andrew

All four of our systems crash (mix of Decklink Plus and Decklink HD Pro single link, AMD Opteron and Intel Xeon) after about 5-10 mins of rendering on every driver since 5.1.2. I’ll email one of the configs to you.

What changed at that point? Audio driver? PCIe support?

The 5.3.1 capabilities are wonderful for realtime editing, but as soon as I need to do a long renders or create a trimmed project they crash so I am switching between drivers depending on the jobs.

Shane

[Bernardo]

HI GUYS, LET’S MAKE THIS WORK!
I HAVE NO MONEY TO BUY ANOTHER CARD!!!

Unfortunally I DON’T have a real stable Decklink Windows system…

But I did start with the post:
DL Extreme PCIe – Premiere Serious Error II – HELP!
And I could never imagine there are so many users with the same instability problem on PPRo…

My system still not stable with yuv 10bit BMD codec.
I’m trying to work with the video rendering set to none.

The 5.3.1 driver it’s failling everytime I try to install it.
I’m working with 5.3 now..

I’m running DL Extreme PCIe with Premiere Pro on a
certified Blackmagic System:
INTEL PENTIUM DUAL CORE
Asus P5WD2 Premium
Intel Pentium D Dual Core 830
3 SATA disks with 8MB cache using onboard RAID
nVidia GeForce NX6600
4GB DDR2 800 RAM (CORSAIR TWIN2X2048-6400PRO)
535 watt Power supply (24 pin) – Enermax

I WILL LET YOU KNOW HOW THINGS ARE GOING!

AGAIN! LET’S MAKE THIS WORK!

REGARDS

BERNARDO
Rio de janeiro – Brasil

[Alan Hunter]

Andrew,

Thanks for the repsonse. I will send my system info just as soon as I get to my office. But in the mean time, yes I am using PPro 1.5.1 and on several occassions installed the latest drivers getting the same results. I even swapped out keyboards (DV Keyboard with another editng keyboard) with the same results.

[Alan Hunter]

Shane,

Here’s another issue that reared its ugly head. I initiate my deck control, it opens and up pops video from the deck…great! I then go into preferences, make some changes and whammo, the signal is gone. The output from my multibridge to my encoder/beta is no longer there. Right now I’ve pulled my Decklink card, deleted all related software and have disconnected the multibridge. THis is not the way to begin a work week! I need to be inputting video and writing stories today…Fed EX comes on Thursday for my tapes! Any idea what is going on.

Thanks

[Shane Chadder]

I haven’t seen anything like that. Our Multibridges have been quite stable.

[Alan Hunter]

Shane,

What I’ve done is gone in and cleared out every BM file within the system. I’ve reloaded the latest drivers (hopefully no keyboard problem this time) and I’m currently in the process of the downloading XP Service Pack 2. We’ll see what happens once all of this done.

[Scott Brown]

Hi Folks

I really feel for all those who are having stability problems with various Decklink/PC combinations.

After years of similar stability problems with numerous PC/video card combos, I moved to a MAC/Decklink sytem a year and half ago and I have to say that this is a rock solid platform.

It must be MUCH easier for developers to produce stable products for MAC systems where the hardware is locked down. The opposite must be true for PC’s where there are simply thousands of possible hardware combinations that could cause driver issues etc.

Perhaps the answer is for Blackmagic Design to specify only certain PC’s for use with Decklink (Dell/HP), similar to the way Matrox worked with the Digisuite range and now with Axio.

Just my 2 cents worth – at the end of the day, I simply cannot afford to work with an unreliable, unstable system. The MAC/Decklink combo works and is rock solid for us.

Best wishes

Scott

[Alan Hunter]

Scott,

The only problem with a “one shop” fits all program (as is the case with Matrox AXIO) those box builders have jacked up the cost so much, that its almost an insult. Part per part you can add an additional 10-25% for whatyou can buy the same product for from say a Newegg, TgierDirect or other retailer. I followed Blackmagic-Design’s reccomendation per their site for an “SD” unit. Maybe if it was a tab bit more detailed as to what to do and what not to do then maybe some of the problems would not exsist. We’ve had a Matrox system for alomst four years now, and yes, at first it was a headache, but eventually we worked out all the bugs. I for one (and I worked on them extensively) do not like Macs, but never say never. Still, I grew eating apples, not working with them.