[Peter Mcauley]

Hi,

I just checked 4.3.1 on a Mac and it worked as expected with audio. Are you on a Mac or Windows system?

Cheers,

Peter.

[Peter Mcauley]

Hi Dino,

Well the word from engineering is that it was a simple matter of the code not recognizing the card and that this will be fixed and and update to BCC 6 with support for this video card will be made available next week.

Meanwhile, if you are up for it, please contact me privately and we’ll provide you with an update for the card immediately. You can reach me at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi Darren,

It may be that you have a layer in RED that is obscuring the background video track. Please feel free to send me the RED project file and I’ll take a look at it. If you send along the RED project file, please include a screenshot of the FCP timeline so that I can see what video tracks are in the timeline that would help too. You can send that to me at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Thanks for reporting this – first time that we’ve seen such an error but I’m sure we can get to the bottom of it and hopefully arrive at a solution for you.

I suspect that the problem is with Vista 64 and OpenGL but I’m not 100 percent certain so I’m passing this along to engineering who I’m sure will be able to decipher the error message.

Cheers,

Peter.

[Peter Mcauley]

Hi Claude,

You can temporarily disable the filter while you pick the color that you want to sample. For example, if you are in Avid enable the bypass switch at the top of the filter, sample the color that you want to key from the viewer and then disable the bypass switch. In AE or FCP you can disable the filter by un-checking it in the effects control window while you make the color selection.

Hope this helps.

Cheers,

Peter.

[Peter Mcauley]

Hi,

Actually there is no way for BCC to return the serial number once it has been entered. You’ll have to call into the BorisFX sales department to retrieve that information.

Cheers,

Peter.

[Peter Mcauley]

Hi Warren,

Hmmm … well if the effects are AVX 1.5 then you should not see the advanced keyframe editor in the effects control panel when you are in effect mode. If you are seeing the graph for keyframing then you are working with AVX 2 filters.

If you have an AVX 1.5 effect from another system and need to use this with the AVX 2 version, when you go into AVX 2 mode you should see a button at the bottom of the effects panel that enables you to “promote” the effect to AVX 2.

If all of this is confusing or doesn’t seem right then please feel free to send an email to our support group at support@borisfx.com and someone there can step you through the process.

I hope this helps.

Peter.

[Peter Mcauley]

You can always contain the blur with either a spline shape mask or the pixelchooser mask and then use the motion tracker to lock the mask onto the shape.

Hope this helps.

Peter.

[Peter Mcauley]

Simply drag the spline track into an upstream or downstream mask track, then stack the blur filter above the spline track (but still in the mask track.)

Hope this helps,

Peter.

[Peter Mcauley]

Hi,

Are you using AVX 1.5 or 2.0 effects? If you are using AVX 1.5 what happens when you promote the effect to AVX 2?

Cheers,

Peter.