[Peter Mcauley]

Glad to hear it Rob. And should you decide that it’s not for you, you can use the product uninstaller to completely remove the software from your system. If you need any assistance with either using or uninstalling the filter please feel free to drop me a note at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi Dale,

The problem is that the BCC 7 filter that you are attempting to use does not appear to be compatible with the video card on the system that you are using. You will find that this is true of all of the filters that are listed in the BCC 3D Objects category.

I don’t know if there is a way around this other than to make sure that the video drivers for the card are up to date. We’ve never tested the card that you are working with in our labs – according to the problem report that you attached, it’s an ATI Radeon Xpress 1200, which is a lower end card. The minimum level of Radeon that is officially supported by BCC is the HD2000.

I’ve included a full list of supported video cards for BCC 7 herewith.

Cheers,

Peter.

NVIDIA Quadro FX 370/380/570/580/1500/1700/1800/3700/3800/4600/4800/5600/5800

NVIDIA GeForce 200 series

NVIDIA GeForce GT 100 series

ATI Radeon HD2000, HD3000, HD4000, and HD5000 series

ATI FireGL V5600–V8650

ATI FirePro models 3700 through 8750

If I were to recommend a card it would be the GeForce GTX 260/280.

For a recommendation the best Quadros are the Quadro FX x800 (1800, 3800, 4800, 5800).

Those on a budget might consider the NVIDIA Quadro FX 370/380/570/580.  Quadro FX 370/380 work but are slow. 

NVIDIA GeForce 200 series, specifically the GTX 260/280.

[Peter Mcauley]

Hi Peter,

I think you can resolve this by creating a new style category. To do this, go to the Font tab in the Style Palette and then click on the Add Category button, which is just below the pop-up selector. Give it a name and click OK. All fonts on the system should then appear.

I hope this helps.

Peter.

[Peter Mcauley]

Hi Rob,

From my perspective there isn’t a better tool on the market than BCC UpRez. I did a lot of competitive analysis while we were developing this filter and can tell you for certain that no other software product on the market today can produce a result as good as BCC UpRez. The UpRez filter is available as a single filter on it’s own, or as part of the entire BCC package of 200 filters.

But instead of taking my word for it, download the free trial version and try it for yourself. You can download the software for free from this link:

https://www.borisfx.com/downloads

Cheers,

Peter.

[Peter Mcauley]

Hi,

Apologies for the delay and herewith is the listing of supported video cards that I received from engineering:

NVIDIA Quadro FX 370/380/570/580/1500/1700/1800/3700/3800/4600/4800/5600/5800

NVIDIA GeForce 200 series

NVIDIA GeForce GT 100 series

ATI Radeon HD2000, HD3000, HD4000, and HD5000 series

ATI FireGL V5600–V8650

ATI FirePro models 3700 through 8750

If I were to recommend a card it would be the GeForce GTX 260/280.

For a recommendation the best Quadros are the Quadro FX x800 (1800, 3800, 4800, 5800).

Those on a budget might consider the NVIDIA Quadro FX 370/380/570/580.  Quadro FX 370/380 work but are slow. 

NVIDIA GeForce 200 series, specifically the GTX 260/280.

[Peter Mcauley]

Hi Jaeson,

What is the missing font name? Did you use a font manager to install the font? Did you restart the system after installing the font?

RED 5, or any other version of RED for that matter, does not install any fonts – it simply reads from a list provided by the system.

If you have tried all of the above suggestions and still do not see the font then please get in touch with our support group and someone there will assist you in sleuthing the problem. You can reach them via email at support@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

It’s BCC Glint that you need, not Blint. 🙂

You should contact our support department if you are having trouble with the product trial installer. You can reach them via email at support@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Aha … well to do that you need the BCC Glitters Unit.

https://www.borisfx.com/units/glitters.php

Cheers,

Peter.

[Peter Mcauley]

Hi Rob,

I don’t have a quick or ready answer for this but what I would like you to do is to send me your phone number and a good time to call you and I’ll have one of our tech support gurus give you a quick call to step through this with you. It might be something simple that they would catch while going through building the effect with you. If this is okay, please send your number to me at peterm@borisfx.com. Or, if you prefer, just send them an email directly at support@borisfx.com or call them directly at 888 772 6747.

Cheers,

Peter.

[Peter Mcauley]

Hi Stephen,

Rather than provide you with a list of cards that I think would work, I’ve passed this request on to one of our engineers, who will review the request and provide a list for you. As soon as he passes that list back to me I’ll post it here.

Cheers,

peter.