[Peter Mcauley]

And perhaps as soon as tomorrow, Wednesday Nov22, you’ll be able to take advantage of the brand new vectorscope plug-in in BCC 8 … BCC Videoscope.

Check on our web site (https://www.borisfx.com/Adobe/bccae/New-Filters.php) for details.

Cheers,

Peter.

[Peter Mcauley]

Hi,

I think your biggest concern should be in regard to Avid support. You’ll need to make sure that the card that you are using for the Avid system has been officially graced by Avid as a supported card.

With regard to the Boris FX product line… a more powerful card will help you with the OpenGL hardware-accelerated filters, such as Extruded Text, Extruded EPS, etc. For most of the Boris FX filters, a more powerful video display / graphics card will not have a significant impact on render performance in the Boris product as most of them rely on the CPU, not the GPU, for rendering.

I hope this helps.

Peter.

[Peter Mcauley]

Hi,

If you encounter a situation where RED will cease to operate as expected following a series of crashes, it’s best to dump the prefs file and reset everything. If you need any help with this please let us know.

Cheers,

Peter.

[Peter Mcauley]

Hi John,

I don’t quite understand why this is not working for you – it should work as you described. Perhaps you could try these steps:

• create a keyframe and set an animation in the controls window
• select and copy the keyframe in the timeline window
• deselect the keyframe by clicking on the track in the timeline (keyframe should change from red to grey when it is deselected)
• move to another point in the timeline
• with the track selected, paste the keyframe

Does that achieve the correct result?

If not then there may be something else going on and we might have to take a closer look with a technician to diagnose the problem. What are your system specs – OS etc? Are you in plug-in or standalone mode? If you are running as a plug-in, what host are you using?

Thanks,

Peter.

[Peter Mcauley]

Hi,

Hmmm … I don’t think I fully understand the feature you are referring to … could you be a little more explicit please?

Thanks,

Peter.

[Peter Mcauley]

Hi Amie,

You might need to install the Calibrated{Q} software to make it work. You can download a demo trial version of Calibrated here:

https://www.calibratedsoftware.com/

If after installing this you are still having problems, please feel free to contact one of our support gurus, which you can reach via email (support@borisfx.com) or by phone (888-77-BORIS / 888-772-6747).

I hope this helps.

Cheers,

Peter.

[Peter Mcauley]

Hi Ernie,

We can help – please call us at 888-77BORIS (888-772-6747) and leave a message detailing the issue and we’ll get back to you and help you resolve the problem.

If you prefer email, then you can reach us at support@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Glad to hear that you were able to resolve the problem Maxwell. And 5.0.6 is the current version so nothing to change there.

The RED 5 preference files live here:

HD/Users/UserName/Library/Preferences/Boris RED 5.0 Preferences

Cheers,

Peter.

[Peter Mcauley]

Hi Jim,

Is this a new problem? It may be that your system does not have enough memory to support the work that you are doing.

Sounds like you might need some assistance from tech support to help with this. You might want to drop them a note at support@borisfx.com to see if they are familiar with this issue and perhaps they can offer a solution to prevent the problem from reoccuring.

Don’t forget to provide your full system specs when describing the problem to them as this info will help them in providing a solution.

Cheers,

Peter.

[Peter Mcauley]

Hi Maxwell,

It might be an installation issue or perhaps a preference file that has somehow become unreadable by the application.

I’d suggest that you start by downloading the very latest version of Boris RED and then installing that into FCP.

I hope this helps.

Peter.