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Boris FX Assistance
I’ve just loaded a current demo of Boris FX for the latest FCP (7.0.3) Mac (10.6.8) and it being weird. It worked OK for a little while, now it won’t open the Boris Library browser anymore. It just stopped working.
Can you guys help? I tried re-loading Boris, but no dice. Is there a Preferences file that I need to trash?
Thanks in advance!
Ernie Santella
Santella Productions Inc.
http://www.santellaproductions.com -
2 Replies
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Hi Ernie,
We can help – please call us at 888-77BORIS (888-772-6747) and leave a message detailing the issue and we’ll get back to you and help you resolve the problem.
If you prefer email, then you can reach us at support@borisfx.com.
Cheers,
Peter.
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When I first started using boris I ran into the same problem. It turned out I didn’t have the cursor in the timeline at the point of the effect. If I moved the cursor then the program window would appear correctly.
This may be what is happening to you.
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