[Peter Mcauley]

Interesting … have you have any response from Apple?

Nice work on sleuthing the issue by the way. 🙂

Peter.

[Peter Mcauley]

Hi,

This is a known issue and although we will work on instituting a fix it is unclear exactly when this will be completed and released. Meanwhile at least (a) you know the workaround and (b) it is affects the preview only and does not affect the final render.

Cheers,

Peter.

[Peter Mcauley]

Hi,

If you post the exact steps that you take to reproduce the problem then we can see if it is something that we can reproduce here or if there is something that you can do to avoid the issue.

Thanks,

Peter.

[Peter Mcauley]

Hi Nick,

Well I’m not entirely clear as to why this is happening but we’ll take a look to see if there is a setting that you might be able to change to prevent this from happening. Have you tried using Graffiti in MDI mode to see if this is more aesthetically appealing?

Cheers,

Peter.

[Peter Mcauley]

Thanks for sending this along – I’ve passed it to our QA and support departments to see if they can reproduce the issue.

I should have more information tomorrow.

Peter.

[Peter Mcauley]

Good to know – thanks for sending this along. Are you using any special additional hardware or graphics card or is it standard?

Hang in there – we hope to have more information on this tomorrow.

Cheers,

Peter.

[Peter Mcauley]

And by the way … you might want to just move the com.apple.motion.plist file onto the desktop instead of deleting it, as it holds preferences that you have set in Motion. That way you can just drag it back if removing this file does not help in solving the problem. When you move this file out of the preferences folder, you are basically resetting Motion to default.

Cheers,

Peter.

[Peter Mcauley]

We’re checking this in the labs with the same rig right now. Meanwhile, one thing that you can do is to delete the following file and relaunch Motion:

Macintosh HD/users/user name/Library/Preferences/com.apple.motion.plist

By the way, what is the project size that you are working with? And does the black frame occur if you are applying it to a solid color generated from within Motion? You’re seeing the black frame with any BCC 5 FxPlug filter, right?

Thanks,

Peter.

[Peter Mcauley]

Hi Sam,

Let’s see if we can sort this out. So … are you using a PowerPC or MacIntel equipped machine? Also, what level of Mac OS are you running … Tiger / Leopard?

Definitely download the latest version of BCC 5 from our web site and install that. No need to uninstall the previous version … the installer will take care of that for you in the background.

Cheers,

Peter.

[Peter Mcauley]

Hi,

I’m not exactly sure why this is not working on your system but I just rendered out a clip to which I applied the BCC Light Sweep and the rendered result was exactly as expected, just like the viewer result while I was setting the effect up. I did this test on a PowerPC Mac … what hardware are you using?

Cheers,

Peter.