Sounds like you have some engineers predisposed to find a problem with FCP.
I can’t stand A holes like that. I usually make a point of naming names to the facility owner
when we take our business elsewhere. “We really would have liked to stay here, but your “engineer”
{A hole engineeer name goes here} just couldn’t seem to handle our technical requirements. Funny, but
XYZ facility was able to handle the same media with NO issues. See ya!”
In this type of economy, I guarantee that you will get much better service at the “other” facility. Especially if you make it a point of letting the new facility know why you’re there.
I really don’t know the cause of your problem, but it sounds like they are being less than helpful trying to
trouble shoot. Good luck.
By the way, I’ve had wonderful experiences at “Juniper Post”, “Matchframe Video”, and “Modern Videofilm”, all with OMF’s generated from FCP. Keep them in mind next time you’re shopping for a stage. And of course, in house we’ve been doing this for years.
Mark