[Kristian Lam]

Hi Keith,

Is this happening consistently with evey clip that you have or just a particular segment?

It’s Sunday over here so I’m not in the office, but it’s a particular clip that’s triggering this problem, send me a copy. The email address is support[at]blackmagic-design.com. I’ll try to replicate this.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

We’ve managed to replicate this. I don’t think 5.5 will fix it but our we’ve informed the engineers so it’s on our TODO list.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Tom,

We handle DV so you will not need to render them when used in either 8 or 10 bit timelines in Premiere Pro. Unfortunately, I do not have the tmes it will require to render if you work with HDV clips.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

Unfortunately, no. The XLH1 does not have embedded SDI audio. In order to capture audio from this camera, you’ll need some form of embedder to embed the audio into the SDI stream since our HD cards do not have analog inputs.

One solution to capture from this camera is the Multibridge Extreme. It can embed analog audio into an SDI stream. Since the camera’s audio output has a different level than what the Multibridge Extreme’s input is, you’ll just need something to convert the unbalanced -10dB output of the camera to +4dB balance that is expected by the Multibridge.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Jarrod,

Yes, I believe this has been resolved. v5.5 will work with the Kona SD cards.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

[Erik Lindahl] “What kind of file sizes are we talking about here?”

Hi Erik,

It’s approximately 292 MB for 1 sec of 24fps video.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Graham,

On our last support communication dated 20 Mar, I sent you a link to a beta driver to try. Did it work for you? Are you now running the latest driver v5.5 which is avaialble on our site here:

https://blackmagic-design.com/support/software/

The fans were loud in earlier versions of our drivers but this has been fixed in our subsequent driver updates.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Jerad,

You can also get the support guys from GridIron to contact us if necessary. Our support address is: support[at]blackmagic-design.com

We’ll be happy to assist.

What codecs are you rendering to in AE?

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi Michelle,

10 bit NTSC off a FW800 drive is fine. The drive should be able to sustain the throughput required for playback, however you will not get as many layers of playback compared to your Huge array.

regards

Kristian Lam
Blackmagic Design

[Kristian Lam]

Hi,

Please contact us at support[at]blackmagic-design.com. Can you also furnish more information so that we can assist? We need to know what platform you’re working on (PC or Mac) so that we can resolve this issue promptly.

regards

Kristian Lam
Blackmagic Design