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Kevin Monahan
January 22, 2015 at 6:59 pm in reply to: Hugely long encode times

Hi Tom,
Is GPU acceleration enabled in the Queue?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Kevin Monahan
January 22, 2015 at 6:57 pm in reply to: Is anyone with 15″ MbPro w/ discrete GFX NOT getting the Cuda issues?

Hi Robert,

[Robert Withers] “I’m also using a 2012 pre-retina book running 10.8.5 with an NVIDIA GeForce GT 650M. No problems. I’m going to stick to this combo as long as I can.”

My rig is a 2013 retina MBP with OS X 10.8.5. I’m also sticking with this combo for as long as possible for my personal laptop. I am running CC 2014.2 (8.2) with no issues.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Kevin Monahan
January 22, 2015 at 6:54 pm in reply to: Is anyone with 15″ MbPro w/ discrete GFX NOT getting the Cuda issues?

Hi Michal,
My personal advice is if you have problems with OS X 10.9, as well, roll back to OS X 10.8.5. That’s the configuration my personal MacBook Pro is using flawlessly and I have the exact machine you do. I’m the kind of editor that moves very slowly when OS X updates are released and see no burning reason to update OS X. I haven’t been a fan of the last two versions of OS X, so I’m holding fast.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Kevin Monahan
January 21, 2015 at 10:19 pm in reply to: Premiere Pro CC Continues To Crash Continuously

Hi Carlos,
[Carlos Mandelbaum] “I am running Premiere Pro CC 2014, the latest version”

Can you verify that you are running 8.2? A lot of people aren’t exactly sure which version they are running. Choose Premiere Pro > About Premiere Pro and find the version there.

[Carlos Mandelbaum] “on a Mac Pro running the latest version of Yosemite.”

Was everything functioning normally under OS X 10.9.x Mavericks before you updated to Yosemite? Or have you always had these issues?

Do you have NVIDIA GPUs? Certain NVIDIA GPUs are having trouble with Yosemite.

Was everything functioning normally until you updated to the “latest version of Premiere Pro?”

[Carlos Mandelbaum] “When I move a clip; when I try to quit; when move a title from the bin to the timeline.”

Do you have the Google Chrome extension, “Pushbullet” installed? If so, remove it. It can cause issues like this.

You may also want to try deleting your preview files in addition to the advice that Robert gave you earlier.

[Carlos Mandelbaum] “This is the first time I’ve genuinely felt that Adobe is dropping the ball. “

Sorry you feel that way. It could be something other than Premiere Pro as both my systems are running flawlessly. That said, I have avoided both Mavericks and Yosemite on my personal Mac (I know that’s not an option for all Macs), though Premiere Pro is supported on both of these OS’. My Windows 8 system is also working without issues.

[Carlos Mandelbaum] “Note to my friends at Adobe. STABILITY is the most important thing. Not features. STABILITY. I sincerely hope you are not following Apple’s lead in delivering software and at ever-increasing rate with shittier and shittier quality.”

Regarding stability, my system does not crash. I think we need to make sure your system is 100% free of items that might be causing your issues.

One thing I certainly cannot recommend that that is updating project files from one version to the next. This can cause project corruption.

Can we get more details? Here are the questions we usually ask: https://forums.adobe.com/message/4200840#4200840
We need to know more details to help.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Kevin Monahan
January 21, 2015 at 10:02 pm in reply to: Adobe Premier Pro – Bugs & Feature Requests

Rob,
As you reported, our feature request and bug report form is currently down. After we fix the issue, please copy/paste your request to the form to make sure the team gets your requests.

That’s the best way to let us know of your requests.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Kevin Monahan
January 21, 2015 at 9:54 pm in reply to: Export XDCam 422 codec with a .mov extension on PC

Hi Tony,
This is the 2nd time I’ve seen this in a week. Check out: https://www.calibratedsoftware.com/Products/MXFImportV3/MXFImport.php

“Calibrated{Q} MXF Import also comes with a ‘helper’ application called Calibrated{Q} Import Assist. This application enables you to batch create QuickTime Reference or Self-contained .MOV files from MXF files, and rewrap XDCAM, XAVC 50/100/200 and AVC-Intra 50/100/200 MOV files back to OP1a MXF Files.”

I hope that will work for you.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Kevin Monahan
January 15, 2015 at 11:28 pm in reply to: Constant crashing of Premiere CC

Hi James,
Another possibility may be due to the way you updated OS X to 10.9.5. Please see this blog post for a potential: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Kevin Monahan
January 14, 2015 at 8:11 pm in reply to: Color correction. Plugin as Lightroom?

Hi Arve,
Please make a feature request: https://adobe.ly/feature_request

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Kevin Monahan
January 14, 2015 at 8:10 pm in reply to: Is anyone with 15″ MbPro w/ discrete GFX NOT getting the Cuda issues?

Hi Justin,
I have a slightly earlier MBP with a NVIDIA 650M. No issues, but I’m running OS X 10.8.5 and holding fast. My observation is that the issue is caused by a conflict with NVIDIA drivers and OS X 10.10 Yosemite. If you could downgrade to OS X 10.9.5, you would no longer have this issue.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Kevin Monahan
January 13, 2015 at 10:48 pm in reply to: Batch re-Link media with a different extension

Hi Todd,

[Todd Schmidt] “I tried re-linking with the re-link dialogue box and unchecked the file extension tick, still no go. “

Sorry about that. You can file a bug report here: https://adobe.ly/ReportBug
It should be working.

[Todd Schmidt] “BTW I posted this in the Adobe forums and they deleted my post for some reason.”

Feel free to repost. I don’t know how that happened.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

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