Constant crashing of Premiere CC

[Dennis Radeke]

What kind of Mac do you have and what are the system specs? Simple thing to try is to turn off the GPU in Premiere Pro and then see if the problem goes away.

[John Knapich]

I have a Mac tower Quad-Core Intel Xeon with a CUDA card and have the same issues. I have turned off CUDA and used the default graphics driver and still get that same problem.
The only thing that seemed to help slightly is to render audio when rendering picture, but that does not take care of the problem. It also happens when I am scrubbing video in the timeline.
I think it is a CC2014 issue since I have been reading a lot about this.

John Knapich
Creative Director/Partner
Assembypix.com

[Dennis Radeke]

[John Knapich] “I think it is a CC2014 issue since I have been reading a lot about this.”

Possibly, but lets try a couple of other things first. The vast majority of users do not ever experience GPU problems.

Some suggestions:
1 – Make sure you’re using the latest CUDA drivers on your Mac. On my laptop, I currently see 6.5.36 which is brand new.
2 – You may have some kind of issue on your system. If the normal troubleshooting doesn’t work, I do recommend this: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html It may take a bit to get back up to speed, but it usually resolves all problems. Follow those instructions and you should be good.

Let me know how you make out.

Dennis

[Pat Spahr]

How often do you close everything and completely shut-down (not just “sleep”) and then restart your Mac? I find mine has memory leaks (where apps begin using memory and not fully releasing it when they are done with it) as well as memory fragmentation. The OS assigns your apps and data to available blocks of storage in memory that, depending on what is and has been running, are not usually contiguous. That means the more different addresses the OS needs to reference to find both your apps and data (and plug-ins and drivers and extensions… everything) the harder it needs to work to juggle all that. When you restart fresh, you flush out what was there and when you launch your app (Premiere, in this case) and re-open your project, the OS will load all this information into contiguous (next to or together in sequence) memory address locations.
I was a software engineer long before I got into film production. This is a real thing.
If you do this perhaps as often as once a day, you may find not only less crashes but also gain a noticeable performance increase.

[Kevin Monahan]

Hi James,
Another possibility may be due to the way you updated OS X to 10.9.5. Please see this blog post for a potential: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Daniel Sametz]

I Have updated from previous version (Mountain Lion to Yosemite) and from zero and I have Premiere constantly crashing as well. Did the latest CUDA upgrade today and I think it’s even worst.
I have GeForce 650M on a MBPr early 2013.

[Daniel Sametz]

This is one of the symptoms. I also did what the link you put said Kevin,

[James Dow]

Kevin,

Thanks so much. I will try this as soon as I get to the office.

Regards,

James

JPD

[James Dow]

All of the folders were set to “Read and Right.”

JPD

[James Dow]

MacBook Pro, Retina Late 2013
2.6 GB 1600 MHz DDR3

OSX 10.9.5
NVIDIA GeForce GT 750M

JPD