[Kevin Monahan]

Hi Ben,
Sorry if you misunderstood. We acknowledge the issue, it’s just not happening for everyone. The footage you gave him displayed the issue, his own footage did not. Hope that is clearer.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi,
I believe he had problems with your specific footage. Can you do a test with other footage?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

No worries, it happens pretty often.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Tommy,
See this article: https://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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Posts by kev_mon

[Kevin Monahan]

[Justin Ferar] “Feature request submitted…”

Thanks, Justin. Recently, I asked engineering if it was possible for H.264 smart rendering. The answer was, “yes.” So, things might change in the future. Let’s hope so!

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi David,
I think you’re hitting a bug in 7.2.2. This is fixed in the upcoming version of Premiere Pro CC. BTW, accomplishing this task is much easier in the next version. You won’t need to use track mattes.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi Steve,

[Steve Martin] “Yet I don’t see the checkbox option in my prefs panel. Am I missing something?”

That is a new feature of the upcoming version. Coming soon!

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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[Kevin Monahan]

Hi,
Yes, over on the Adobe forum a user, Jason Van Patton indicates no issues with 10.9.3. He’s also trying to help me troubleshoot since he’s got a working system: https://forums.adobe.com/message/6409546#6409546

One user solved some of his issues here by resetting permissions, clearing cache and going software only mode: https://forums.adobe.com/thread/1489922

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
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Posts by kev_mon

[Kevin Monahan]

Hi Ben,

[Ben Silberfarb] “Since the release of Mavericks 10.9.3 Premiere Pro will no longer run on late 2013 Mac Pro’s with AMD FirePro GPUs.”

So sorry you’re experiencing issues. Others have also reported the problems you are having. However, everything is functioning normally for many users. That’s the vexing thing. We do know about the issues you mentioned and are working with our partners to get a fix out for those users ASAP.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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[Kevin Monahan]

Hi Dustin,
[Dustin Parsons] “Uhoh… I just updated to 10.9.3 last night. Haven’t seen any issues in Premiere yet but I’ll keep an eye out.”

Yes, I think this is only affecting a segment of our users. Some report only horizontal lines on export (which Software Only fixes), but others are reporting stuttery playback and other anomalies. However, some are also reporting “no issues” with Premiere Pro CC and OS X 10.9.3.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
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