Premiere Pro CC no longer compatible with New Mac Pro running 10.9.3

[Andy Edwards]

Have you tried turning off OpenCL and using software only for exports. I know, not the answer you want to hear, but maybe a temp fix till Apple pushes out 10.9.4 and or Adobe pushes out a new update.

Andy Edwards

[Ben Silberfarb]

Hi Andy,

Yes – this is a common suggestion, but unfortunately does not work. Note also that the beta release of 10.9.4 (available to developers of which I am one) does not fix these compatibility issues. Blackmagic’s Resolve has also been taken out by Apple’s recent update (10.9.3).

[Andy Edwards]

Hi Ben,

Ok, sorry not much help on my part then. Guess we are all on hold till the next Premiere update and or Apple pushes out a fix. I just time machined one of our new Mac Pro’s w/ 10.9.2 so I can go back.

[Ericbowen]

I have others reporting 10.9.4 beta fixes the hardware acceleration on playback and export. Do you use 3rd party FX?

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Ben Silberfarb]

All 3rd party plug-ins are disabled and still glitchy as hell with beta 10.9.4. Below screen grab of typical export errors.

[Ericbowen]

The source monitor is just the player. There is no acceleration going on there anyway. This is something else. What media is that?

Eric-ADK
Tech Manager
support@adkvideoediting.com

[Ben Silberfarb]

Yes – an exported source file with glitches from corruptions during export. The export was from an image sequence to 4k ProRes HQ. Most of the time Premiere will simply crash on export and not just time lapses/image sequences – most exports to ProRes.

[Brad Bussé]

I started experiencing these problems after the 10.9.3 upgrade a couple of days ago. I was able to resolve by switching off the GPU in Premiere, quitting out, deleting Premiere prefs, deleting Premiere render files, emptying the trash (had to force empty with Onyx to get rid of one of the Adobe prefs), restarting. Then it works again.

I’m also having some audio and stability issues in Premiere and Audition since the 10.9.3 update with my BMD Ultrastudio 4K. I tried rolling back the driver but to no avail so I took it offline until there’s a fix.

[Kevin Monahan]

Thanks for reporting, Brad.

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

[Kevin Monahan]

Hi Ben,

[Ben Silberfarb] “Since the release of Mavericks 10.9.3 Premiere Pro will no longer run on late 2013 Mac Pro’s with AMD FirePro GPUs.”

So sorry you’re experiencing issues. Others have also reported the problems you are having. However, everything is functioning normally for many users. That’s the vexing thing. We do know about the issues you mentioned and are working with our partners to get a fix out for those users ASAP.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!