Premiere Pro CC no longer compatible with New Mac Pro running 10.9.3

[Ben Silberfarb]

Hi Kevin;

Good to know Adobe is working on this.

Interesting that you’re hearing that some users are not experiencing this? I know of nobody running 10.9.3 that does not have this problem… but of course do not have the pool of interactions that you do. Note that there are some recent examples of users on forums initially saying they did not, but upon further tests they do.

Regardless – please pass along any thoughts, ideas or fixes.

[Kevin Monahan]

Hi,
Yes, over on the Adobe forum a user, Jason Van Patton indicates no issues with 10.9.3. He’s also trying to help me troubleshoot since he’s got a working system: https://forums.adobe.com/message/6409546#6409546

One user solved some of his issues here by resetting permissions, clearing cache and going software only mode: https://forums.adobe.com/thread/1489922

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Ben Silberfarb]

Kevin – Please contact Jason, it turns out he has the same problems as those that have been reported. If you don’t have his email I can give it to you.

[Kevin Monahan]

Hi,
I believe he had problems with your specific footage. Can you do a test with other footage?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[David Brumbley]

Also make sure “render at Maximum Depth” and “Use Maximum Render Quality” are unchecked.

This made premiere work for me without error, and I was having the same errors with those two checked.

Hope it helps you too

[Ben Silberfarb]

Kevin – this is not a footage problem. It is a problem with Premiere Pro. Adobe need to acknowledge this.

[Kevin Monahan]

Hi Ben,
Sorry if you misunderstood. We acknowledge the issue, it’s just not happening for everyone. The footage you gave him displayed the issue, his own footage did not. Hope that is clearer.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Ryan Christensen]

I just wanted to chime in here and say this is issue has struck me as well. I spent days trying to render and export from Premiere without the horizontal lines and the hard freezes that crash my nMac Pro. When I am under deadline and have to deliver, I really want to to be able to trust Adobe and my Mac to perform. In this case Adobe and Apple have failed. So frustrating.

[Brian Dow]

My 2-cents, also. I am experinceing the same issues with nMP(10.9.3) with AJA ioXT.

[Ken Jones]

I am also experiencing this same problem with the new Mac Pro. I am also using the workaround of turning off the GPU Acceleration and using software only.